Subject: Re: Delivery Follow Up - 600826424// no awb
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Anas nazzal <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Thu, 11 Jun 2020 12:33:43 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Thanks for the update.

@Returns.fc <[email-masked]> @Denmark A <[email-masked]>
- please create the cra, need to refund the customer asap. The customer is
very furious

Please advise once done. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jun 11, 2020 at 8:57 AM Mostafa saad <[email-masked]>
wrote:

> - 3PL
>
> Hello Mary
>
> Please refund the customer as the order was lost
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Wed, Jun 10, 2020 at 7:03 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> Where is this shipment?
>>
>> The customer is asking for a refund and very furious she didn't receive
>> her order and she doesn't have her money back.
>>
>> Please give us an urgent update tomorrow, the customer threatened to file
>> a legal complaint.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Jun 1, 2020 at 6:53 PM Rajesh Pattabhi <
>> [email-masked]> wrote:
>>
>>> *Dear Anas*
>>>
>>>
>>>
>>> *Do you have an AWB number…the same was requested by Usman on the 10th
>>> of May…..i still don’t see one  to arrange a RTS*
>>>
>>>
>>>
>>>
>>>
>>> *Best regards*
>>>
>>>
>>>
>>>
>>>
>>>
>>> *Raj.P*
>>>
>>> E-Commerce & Large Enterprises
>>>
>>> Manager | Parcels and express BU
>>>
>>> Head Office
>>>
>>> P.O. Box 99999, Dubai, United Arab Emirates
>>>
>>> *T*
>>>
>>>  *+971 4 230 3000 <+971-4-230-3000>*
>>>
>>>  |
>>>
>>> *  M*
>>>
>>>  *+971 55 257 1010 <+999-99-999-9999>*
>>>
>>> *E*
>>>
>>>  [email-masked] <[email-masked]>*
>>>
>>>  |
>>>
>>> *  W*
>>>
>>>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>>>
>>>  <https://www.facebook.com/EmiratesPostUAE/>
>>>
>>>  <https://www.instagram.com/emiratespostuae/>
>>>
>>>
>>>
>>> *@ your service 24/7 ! *
>>>
>>>
>>>
>>> *We Care – Safety first; Contactless Deliveries – COVID-19*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Anas nazzal <[email-masked]>
>>> *Sent:* Monday, June 1, 2020 6:42 PM
>>> *To:* Eugene Mugisa <[email-masked]>; Mostafa saad <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>
>>> *Cc:* Usman Abbasi <[email-masked]>; Rajesh Pattabhi <
>>> [email-masked]>; customer care <[email-masked]>
>>> *Subject:* Re: Delivery Follow Up - 600826424// no awb
>>>
>>>
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Kindly do the needful as the customer called again to follow up and
>>> asked for order cancellation and order refund.
>>>
>>>
>>>
>>> Best regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>> On Thu, May 14, 2020 at 5:03 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>> Hi Mostafa,
>>>
>>>
>>>
>>> The customer called again to follow up.
>>>
>>>
>>>
>>> She no longer needs the order and requested for a refund.
>>>
>>>
>>>
>>> Kindly check advise asap to proceed.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Thu, 14 May 2020 at 16:58, Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi Mostafa,
>>>
>>> Please advise if this is lost so we can create a refund escalation.
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, May 14, 2020 at 3:41 PM Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi All,
>>>
>>> Please advise with the tracking number.
>>>
>>> The customer has been following up daily.
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, May 10, 2020 at 4:06 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Please share with us the AWB, the customer called to follow up again
>>>
>>>
>>>
>>> On Sat, May 2, 2020 at 2:45 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Usman,
>>>
>>>
>>>
>>> Please ensure the delivery asap.
>>>
>>>
>>>
>>> @Mostafa saad <[email-masked]> - kindly share the awb as there
>>> was none in the system
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>