Subject: Re: SO# 600873936 - SKU: FGI-DK-F650-BLACK
From: Rajesh <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Radwa Ali <[email-masked]>, customer care <[email-masked]>, Jayson Reyes <[email-masked]>, Elena Skryabina <[email-masked]>, Mujahid Kidwai <[email-masked]>, HKP <[email-masked]>, Vahid First Group <[email-masked]>, Furqan First Group <[email-masked]>, Yaman Firstgroup <[email-masked]>
Date: Thu, 11 Jun 2020 12:06:50 +0400
List-Id: <ccteam.mumzworld.com>

Hi Joyce,

Hope you are doing well

Please let us know when it will be here.

**Stay Safe & Have A Great Day Ahead* *

Best Regards,

*Rajeshkumar R*

*E-commerce & Sales Co-ordinator*

Dubai Office:

Tel: +971 (4) 4421888   Extn: 509

Fax: +971 (4) 4421999

Mob: +971 (0)582190882

[email-masked] <[email-masked]>*

PO Box 29244, Dubai, UAE

www.firstgroupinternational.com

*Please print this email only if necessary. Go Green!*

On Thu, Jun 11, 2020 at 11:58 AM Hyacinth Joyce <[email-masked]> wrote:

> Hi Rajesh,
>
> Thank you for your email.
>
> The customer called again to follow up.
>
> We will arrange a collection and will bring the item to your end for
> assembly.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Mon, 8 Jun 2020 at 12:32, Rajesh <[email-masked]> wrote:
>
>> Hi Radwa,
>>
>> Hope you are doing well
>>
>> We don't provide the installation service to the customers. All the
>> instructions are mentioned in the leaflet which is in the packaging or the
>> customer can take online help to install the item.
>>
>> However, as a goodwill gesture, If the customer can bring it to our
>> warehouse, we can get it installed for them.
>>
>>
>> **Stay Safe & Have A Great Day Ahead* *
>>
>>
>> Best Regards,
>>
>>
>>
>> *Rajeshkumar R*
>>
>> *E-commerce & Sales Co-ordinator*
>>
>> Dubai Office:
>>
>> Tel: +971 (4) 4421888   Extn: 509
>>
>> Fax: +971 (4) 4421999
>>
>> Mob: +971 (0)582190882
>>
>> [email-masked] <[email-masked]>*
>>
>> PO Box 29244, Dubai, UAE
>>
>> www.firstgroupinternational.com
>>
>>
>>
>> *Please print this email only if necessary. Go Green!*
>>
>>
>> On Mon, Jun 8, 2020 at 12:17 PM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi Rajesh,
>>>
>>> Please check the item SKU above and advise if we can arrange
>>> installation as she was unable to do it herself.
>>> If so, please advise the charges,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>