Subject: Re: SO# 600873936 - SKU: FGI-DK-F650-BLACK
From: Hyacinth Joyce <[email-masked]>
To: Rajesh <[email-masked]>
Cc: Radwa Ali <[email-masked]>, customer care <[email-masked]>, Jayson Reyes <[email-masked]>, Elena Skryabina <[email-masked]>, Mujahid Kidwai <[email-masked]>, HKP <[email-masked]>, Vahid First Group <[email-masked]>, Furqan First Group <[email-masked]>, Yaman Firstgroup <[email-masked]>
Date: Thu, 11 Jun 2020 11:58:10 +0400
List-Id: <ccteam.mumzworld.com>

Hi Rajesh,

Thank you for your email.

The customer called again to follow up.

We will arrange a collection and will bring the item to your end for
assembly.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 8 Jun 2020 at 12:32, Rajesh <[email-masked]> wrote:

> Hi Radwa,
>
> Hope you are doing well
>
> We don't provide the installation service to the customers. All the
> instructions are mentioned in the leaflet which is in the packaging or the
> customer can take online help to install the item.
>
> However, as a goodwill gesture, If the customer can bring it to our
> warehouse, we can get it installed for them.
>
>
> **Stay Safe & Have A Great Day Ahead* *
>
>
> Best Regards,
>
>
>
> *Rajeshkumar R*
>
> *E-commerce & Sales Co-ordinator*
>
> Dubai Office:
>
> Tel: +971 (4) 4421888   Extn: 509
>
> Fax: +971 (4) 4421999
>
> Mob: +971 (0)582190882
>
> [email-masked] <[email-masked]>*
>
> PO Box 29244, Dubai, UAE
>
> www.firstgroupinternational.com
>
>
>
> *Please print this email only if necessary. Go Green!*
>
>
> On Mon, Jun 8, 2020 at 12:17 PM Radwa Ali <[email-masked]> wrote:
>
>> Hi Rajesh,
>>
>> Please check the item SKU above and advise if we can arrange installation
>> as she was unable to do it herself.
>> If so, please advise the charges,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>