Subject: Re: Order #600721232 // Sku :PS-80-150603 // Incident #804130 // Vtech My 1st Car Key Rattle // Defective
From: Denmark A <[email-masked]>
To: Husain <[email-masked]>
Cc: [email-masked], customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>, [email-masked]
Date: Thu, 11 Jun 2020 11:51:27 +0400
List-Id: <ccteam.mumzworld.com>

Hi Husain,

Apologies please find the attached VRA for your reference.

On Thu, Jun 4, 2020 at 11:23 AM Husain <[email-masked]> wrote:

> Hi Denmark,
>
>
>
> This is pending for quite some time.
>
>
>
> Kindly confirm if we need to process CN.
>
> If yes, please share VRA for the same.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Husain <[email-masked]>
> *Sent:* Wednesday, April 29, 2020 2:43 PM
> *To:* 'Denmark A' <[email-masked]>
> *Cc:* [email-masked]' <[email-masked]>; 'customer
> care' <[email-masked]>; 'Returns.fc' <[email-masked]>;
> 'Kenneth Nwaso' <[email-masked]>; 'Umang Mehrotra' <
> [email-masked]>
> *Subject:* RE: Order #600721232 // Sku :PS-80-150603 // Incident #804130
> // Vtech My 1st Car Key Rattle // Defective
>
>
>
> Hi Denmark,
>
>
>
> Please confirm.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Husain <[email-masked]>
> *Sent:* Sunday, April 19, 2020 12:34 PM
> *To:* 'Denmark A' <[email-masked]>
> *Cc:* [email-masked]' <[email-masked]>; 'customer
> care' <[email-masked]>; 'Returns.fc' <[email-masked]>;
> 'Kenneth Nwaso' <[email-masked]>; 'Umang Mehrotra' <
> [email-masked]>
> *Subject:* RE: Order #600721232 // Sku :PS-80-150603 // Incident #804130
> // Vtech My 1st Car Key Rattle // Defective
>
>
>
> Hi Denmark,
>
>
>
> We have received this item.
>
> Kindly confirm if we need to process CN against this.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Husain <[email-masked]>
> *Sent:* Sunday, March 15, 2020 10:00 AM
> *To:* 'Denmark A' <[email-masked]>
> *Cc:* [email-masked]' <[email-masked]>; 'customer
> care' <[email-masked]>; 'Returns.fc' <[email-masked]>;
> 'Kenneth Nwaso' <[email-masked]>; 'Umang Mehrotra' <
> [email-masked]>
> *Subject:* RE: Order #600721232 // Sku :PS-80-150603 // Incident #804130
> // Vtech My 1st Car Key Rattle // Defective
>
>
>
> Hi Denmark,
>
>
>
> Is it possible for you to try it out with new batteries.
>
> We are pretty sure this is purely a battery issue.
>
>
>
> We don’t mind getting it collected again and check it out, this will only
> delay the process to sent us back and then we return it back to you then
> you return it back to the customer.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, March 15, 2020 9:17 AM
> *To:* Husain <[email-masked]>
> *Cc:* [email-masked]; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Umang Mehrotra <[email-masked]>
> *Subject:* Re: Order #600721232 // Sku :PS-80-150603 // Incident #804130
> // Vtech My 1st Car Key Rattle // Defective
>
>
>
> Hi Husain,
>
>
>
> Item is with us now please permit us to send back to you for further
> assessment.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Mar 12, 2020 at 9:23 AM Husain <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> The batteries provided are for demo purpose.
>
> Kindly ask customer to insert new batteries it will work fine.
>
>
>
> And then let us know if the customer Is still facing problem.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Thursday, March 12, 2020 9:03 AM
> *To:* [email-masked]; [email-masked]
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Umang Mehrotra <[email-masked]>
> *Subject:* Order #600721232 // Sku :PS-80-150603 // Incident #804130 //
> Vtech My 1st Car Key Rattle // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Comments :The two small buttons don’t work
>
>
>
> We appreciate your support in this matter, Thank you
>
>
>
> Regards,
>
> Den mark
>
>