Subject: Chat Feedback - 10/06/2020
From: Rosette Modiri <[email-masked]>
To: [email-masked]
Cc: Urvika Chaudhary <[email-masked]>
Date: Thu, 11 Jun 2020 00:52:05 -0700 (MST)

Hi Ahmad , 

* Visitor 11928804 : You joined the chat but without saying anything to customer after few min customer left. Be careful , in case you have many chats, please advise customer to bear with you after every 2 or 3 min. 

* For the below screenshot, please avoid using this phrase " we face work pressure" it's better to say " we apologise for the late reply or in case of missed chat you can say "due to high work volume we couldn't reply you on time" 

Please assure the above feedback is implemented in future. 

Regards, 
Rosette