Subject: Re: Missing Item - 600856799// SKU: BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
From: Mohammad Abdul Naser <[email-masked]>
To: Yaseen Shaqra <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Vipin Raj <[email-masked]>, Mamdouh Younes <[email-masked]>, "Outbound.fc" <[email-masked]>, Sneha Suhasini <[email-masked]>, Vipul Arora <[email-masked]>, Eugene Mugisa <[email-masked]>, Jeffin Joy <[email-masked]>, Syed Yakoob <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Anas nazzal <[email-masked]>
Date: Thu, 11 Jun 2020 11:45:30 +0400
List-Id: <ccteam.mumzworld.com>

Hello Yaseen

As per the below screenshot all items were shipped correctly. In NetSuite,
the above mentioned SKU showing bundle but in LFS it's showing
the individual items and it has been picked as per LFS and send to the
customer. If anything missing please create another order for that
particular item.

LFS

NetSuite

On Thu, Jun 11, 2020 at 11:07 AM Yaseen Shaqra <[email-masked]>
wrote:

> Hi Mohammed,
>
> Please update us urgently
>
> On Wed, Jun 10, 2020 at 4:56 PM Mohit Caleb <[email-masked]> wrote:
>
>> +Mohammad Abdul Naser <[email-masked]>
>>
>> Kindly check for the missing stroller from the Bundle
>> ᐧ
>>
>> On Wed, Jun 10, 2020 at 1:56 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>> <[email-masked]> Please dispatch the missing stroller at the
>>> soonest, the customer wants to receive the missing item within 2 days
>>>
>>> the customer is very upset because of the delay
>>>
>>> On Sun, Jun 7, 2020 at 12:22 PM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>> Kindly note that the customer called again and informed that he will
>>>> report to the economic department if the no update has been shared with
>>>> her.
>>>>
>>>> Best Regards,
>>>> Anas Nazzal
>>>>
>>>>
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>> www.avast.com
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>> <#m_3157530753217767812_m_-6360056470298442928_m_-6689046435329031933_m_-1306241535198979589_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>
>>>> On Tue, Jun 2, 2020 at 11:08 AM Sneha Suhasini <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mary Anne,
>>>>>
>>>>>
>>>>>
>>>>> Yes, please send the stroller.
>>>>>
>>>>>
>>>>>
>>>>> *Thanks,*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>> *Sent:* Tuesday, June 2, 2020 11:06 AM
>>>>> *To:* Sneha Suhasini <[email-masked]>
>>>>> *Cc:* Vipin Raj <[email-masked]>; Mohit Caleb <
>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; Outbound.fc <
>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>> Eugene Mugisa <[email-masked]>; lastmile <[email-masked]>;
>>>>> Mostafa saad <[email-masked]>; Jeffin Joy <
>>>>> [email-masked]>; Vipul Arora <[email-masked]>
>>>>> *Subject:* Re: Missing Item - 600856799// SKU:
>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>
>>>>>
>>>>>
>>>>> Hi Sneha,
>>>>>
>>>>>
>>>>>
>>>>> The customer received the accessories, it is the stroller that is
>>>>> missing.
>>>>>
>>>>>
>>>>>
>>>>> @Outbound.fc <[email-masked]> @Syed Yakoob
>>>>> <[email-masked]> @Mohit Caleb <[email-masked]> - please
>>>>> check it in the warehouse.
>>>>>
>>>>>
>>>>>
>>>>> The customer is very upset and wants an answer today.
>>>>>
>>>>>
>>>>>
>>>>> Please advise. Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 2, 2020 at 10:26 AM Sneha Suhasini <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Mary Anne,
>>>>>
>>>>>
>>>>>
>>>>> This should be 2 strollers and one connector, I can see the connector
>>>>> in the image. Kindly send it to the customer.
>>>>>
>>>>>
>>>>>
>>>>> *Thanks,*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>> *Sent:* Tuesday, June 2, 2020 10:21 AM
>>>>> *To:* Sneha Suhasini <[email-masked]>
>>>>> *Cc:* Vipin Raj <[email-masked]>; Mohit Caleb <
>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; Outbound.fc <
>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>> Eugene Mugisa <[email-masked]>; lastmile <[email-masked]>;
>>>>> Mostafa saad <[email-masked]>; Jeffin Joy <
>>>>> [email-masked]>
>>>>> *Subject:* Re: Missing Item - 600856799// SKU:
>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>
>>>>>
>>>>>
>>>>> Hi Sneha,
>>>>>
>>>>>
>>>>>
>>>>> May we have an update on this case, please?
>>>>>
>>>>>
>>>>>
>>>>> The customer is very upset, they need it urgently.
>>>>>
>>>>>
>>>>>
>>>>> Please update us asap.
>>>>>
>>>>>
>>>>>
>>>>> Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, May 30, 2020 at 11:46 PM Jeffin Joy <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> +Sneha Suhasini <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> __
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Jeffin Joy*
>>>>> Logistics Executive
>>>>>
>>>>> *P* +971 4 245 1324   *E* [email-masked]
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>>>>> sender. facebook] <https://www.facebook.com/mumzworld> [image: Image
>>>>> removed by sender. youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>>> Image removed by sender. snapchat]
>>>>> <https://www.snapchat.com/add/mumzworld.com> [image: Image removed by
>>>>> sender. twitter] <https://twitter.com/mumzworld>
>>>>>
>>>>> <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 28, 2020 at 2:41 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> looping in @Jeffin Joy <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Please check. Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 28, 2020 at 2:39 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> As per the customer, he only received 1 stroller when it was supposed
>>>>> to be 2.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Kindly check in the warehouse and do the needful. The customer has
>>>>> twins and needs it urgently.
>>>>>
>>>>>
>>>>>
>>>>> Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>> www.avast.com
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>> <#m_3157530753217767812_m_-6360056470298442928_m_-6689046435329031933_m_-1306241535198979589_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>>
>>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>

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