Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 << Reference ID: 57107411 >>
From: Amir Julkarnain <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>, "Kashif Malik (DHL AE)" <[email-masked]>, customer care <[email-masked]>
Date: Thu, 11 Jun 2020 11:22:57 +0400
List-Id: <ccteam.mumzworld.com>

Hello Khalid,

For the shipment 1384880232, the wrong item was delivered which is the box
# 2 of the shipment 1384880276

And for the shipment 1384880276, what was delivered is also wrong and it
was supposedly for  1384880232.

Please arrange urgent collection and delivery to the correct consignee.

Best regards

On Sun, 7 Jun 2020 at 14:15, <[email-masked]> wrote:

> Hi Amir,
>
>
> Good day.
>
>
> Waybill : *1384880276*, was already delivered on 27th May.
>
>
> I would like to clarify on this request.
>
>
> As per your request. One of the boxes under waybill : 1384880276, belongs
> to the consignee under waybill : 1384880232, correct ?
>
>
> This means, waybill : *1384880276*, was supposed to be a *1 piece(box)*
> shipment & waybill : *1384880232*, was supposed to be a 3* piece(box)*,
> shipment.
>
>
> Please confirm in order for me to check with our destination team, if a
> retrieval is possible.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked]
> >> Cc: [email-masked]
> >> Subject: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276
> >> Sent: Thu, 04 Jun 2020 15:37:51 UTC+04:00
> >>
> >>
> Hello Team,
>
> >>
> The above order was packed into 2 boxes. However, 1 box belongs to a
> different customer. Please see below:
>
> >>
> [[:removedImage(image.png):]]
> >>
>
> >>
>
> >>
>
> >>
> Wrong Shipment: 200274868 - 1384880232
>
> >>
> [[:removedImage(image.png):]]
> >>
>
> >>
> Please check and do the needful.
>
> >>
> Best Regards
>
> >>
> --
> >>
> *Amir Hussain Julkarnain*
> >> Customer Care Representative
> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
>

-- 
*Amir Hussain Julkarnain*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE