Subject: Re: 600851952- REFUSED ORDER BUT WAS MARKED DELIVERED
From: Clearway Express <[email-masked]>
To: Amani Bani Odeh <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, Michaela Manibo <[email-masked]>, Naib Khan <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>
Date: Thu, 11 Jun 2020 11:08:04 +0400
List-Id: <ccteam.mumzworld.com>

Dear Amani,

This Order has been returned to warehouse on 04/06/2020 because customer
cancelled this order.

Regards

Hashim

On Thu, 11 Jun 2020, 09:45 Amani Bani Odeh, <[email-masked]> wrote:

> Dears,
>
> Please update, the customer never received the order. she is following up
> on the refund, Please confirm that this is returned back to proceed.
>
> Thanks,
> Amani
>
> On Wed, Jun 3, 2020 at 8:50 AM Clearway Express <[email-masked]>
> wrote:
>
>> Disregard my last email as there was another order in Alain which was
>> refused and delivered.
>>
>> Regards
>>
>> On Wed, 3 Jun 2020, 09:42 Clearway Express, <[email-masked]>
>> wrote:
>>
>>> Later she customer called and wanted her order because she received an
>>> order from Mamas and papa so she thought it's double order but when she
>>> realised it's from Mumzworld than called back.
>>>
>>> Regards
>>>
>>> On Wed, 3 Jun 2020, 09:18 Michaela Manibo, <
>>> [email-masked]> wrote:
>>>
>>>> Team,
>>>>
>>>> Please return this order immediately as we need to refund the
>>>> customer.  She has refused the order multiple times but now marked
>>>> delivered.  Please check this asap and return to warehouse,
>>>>
>>>>
>>>>