Subject: Re: Order #600765778 // Sku :CMET-AA01-BLACK // Name :Aarke - Carbonator II - Matte Black // Defective
From: Yaseen Shaqra <[email-masked]>
To: Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Thu, 11 Jun 2020 10:41:13 +0400
List-Id: <ccteam.mumzworld.com>

Hi Umang and Denmark

Please update us up, the customer is following up daily

Kindly check and advise

On Sun, Jun 7, 2020 at 4:55 PM Alina D'Souza <[email-masked]> wrote:

> Hi Umang,
>
> Check customers reply below. Customer wants a replacement
>
>
> Regards,
> Alina
>
> On Sun, Jun 7, 2020 at 4:50 PM Umang Mehrotra <[email-masked]> wrote:
>
>> -Vendor,
>>
>>
>>
>> Hi Alina,
>>
>>
>>
>> Is this done?
>>
>>
>>
>> Regards,
>>
>> Umang Mehrotra
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Thursday, May 14, 2020 10:53 AM
>> *To:* [email-masked]; Alina D'Souza <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>> Umang Mehrotra <[email-masked]>
>> *Subject:* Re: Order #600765778 // Sku :CMET-AA01-BLACK // Name :Aarke -
>> Carbonator II - Matte Black // Defective
>>
>>
>>
>> Hi Richard,
>>
>>
>>
>> Thank you for informing us regarding this matter.
>>
>>
>>
>> @Alina D'Souza <[email-masked]> Please inform the customer and
>> update us so we can proceed for the next step.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, May 14, 2020 at 10:44 AM Richard Vicencio <[email-masked]>
>> wrote:
>>
>> Hello Den,
>>
>>
>>
>> The lever needs to press and hold till they hear the click sound, kindly
>> share below instructional video to the customer.
>>
>> A CO2 Gas Cylinder is required to make a water carbonated.
>>
>>
>>
>>
>>
>>
>>
>> https://www.youtube.com/watch?v=IljwReGRPLQ
>>
>>
>>
>>
>>
>>
>>
>> Monsterous Regards
>>
>> *Richard Vicencio*
>>
>> Account Manager - eCommerce
>>
>> (Middle East, Africa, CIS & India Sub Continent)
>>
>> Monster Middle East
>>
>> NC 7, Jebel Ali Free Zone
>>
>> Dubai, United Arab Emirates
>>
>> PO Box 18413
>>
>> Tel: +971.4.883.04.05
>>
>> Fax: +971.4.883.04.06
>>
>>
>>
>> *"Saving the World From BAD CABLES"*
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Thursday, May 14, 2020 10:35 AM
>> *To:* [email-masked]
>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Umang Mehrotra
>> *Subject:* Order #600765778 // Sku :CMET-AA01-BLACK // Name :Aarke -
>> Carbonator II - Matte Black // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :The machine doesn’t make the water fizzy at all. We tried a new
>> carbonated cylinder but that made no difference at all.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Regards,
>>
>> Den mark
>>
>>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE