Subject: Re: Delivery Follow Up - 600826424// no awb
From: Mostafa saad <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Anas nazzal <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Thu, 11 Jun 2020 08:56:47 +0400
List-Id: <ccteam.mumzworld.com>

- 3PL

Hello Mary

Please refund the customer as the order was lost

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Wed, Jun 10, 2020 at 7:03 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mostafa,
>
> Where is this shipment?
>
> The customer is asking for a refund and very furious she didn't receive
> her order and she doesn't have her money back.
>
> Please give us an urgent update tomorrow, the customer threatened to file
> a legal complaint.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Jun 1, 2020 at 6:53 PM Rajesh Pattabhi <
> [email-masked]> wrote:
>
>> *Dear Anas*
>>
>>
>>
>> *Do you have an AWB number…the same was requested by Usman on the 10th of
>> May…..i still don’t see one  to arrange a RTS*
>>
>>
>>
>>
>>
>> *Best regards*
>>
>>
>>
>>
>>
>>
>> *Raj.P*
>>
>> E-Commerce & Large Enterprises
>>
>> Manager | Parcels and express BU
>>
>> Head Office
>>
>> P.O. Box 99999, Dubai, United Arab Emirates
>>
>> *T*
>>
>>  *+971 4 230 3000 <+971-4-230-3000>*
>>
>>  |
>>
>> *  M*
>>
>>  *+971 55 257 1010 <+999-99-999-9999>*
>>
>> *E*
>>
>>  [email-masked] <[email-masked]>*
>>
>>  |
>>
>> *  W*
>>
>>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>>
>>  <https://www.facebook.com/EmiratesPostUAE/>
>>
>>  <https://www.instagram.com/emiratespostuae/>
>>
>>
>>
>> *@ your service 24/7 ! *
>>
>>
>>
>> *We Care – Safety first; Contactless Deliveries – COVID-19*
>>
>>
>>
>>
>>
>>
>>
>> *From:* Anas nazzal <[email-masked]>
>> *Sent:* Monday, June 1, 2020 6:42 PM
>> *To:* Eugene Mugisa <[email-masked]>; Mostafa saad <
>> [email-masked]>; Ekta Jesswani <[email-masked]>
>> *Cc:* Usman Abbasi <[email-masked]>; Rajesh Pattabhi <
>> [email-masked]>; customer care <[email-masked]>
>> *Subject:* Re: Delivery Follow Up - 600826424// no awb
>>
>>
>>
>> Dear Team,
>>
>>
>>
>> Kindly do the needful as the customer called again to follow up and asked
>> for order cancellation and order refund.
>>
>>
>>
>> Best regards,
>>
>> Anas Nazzal
>>
>>
>>
>> On Thu, May 14, 2020 at 5:03 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>> Hi Mostafa,
>>
>>
>>
>> The customer called again to follow up.
>>
>>
>>
>> She no longer needs the order and requested for a refund.
>>
>>
>>
>> Kindly check advise asap to proceed.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Thu, 14 May 2020 at 16:58, Radwa Ali <[email-masked]> wrote:
>>
>> Hi Mostafa,
>>
>> Please advise if this is lost so we can create a refund escalation.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Thu, May 14, 2020 at 3:41 PM Radwa Ali <[email-masked]> wrote:
>>
>> Hi All,
>>
>> Please advise with the tracking number.
>>
>> The customer has been following up daily.
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, May 10, 2020 at 4:06 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Please share with us the AWB, the customer called to follow up again
>>
>>
>>
>> On Sat, May 2, 2020 at 2:45 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Usman,
>>
>>
>>
>> Please ensure the delivery asap.
>>
>>
>>
>> @Mostafa saad <[email-masked]> - kindly share the awb as there
>> was none in the system
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>