Subject: Re: Missing parts -600840705// SKU: DBT-IF-073-M
From: Mary Anne Agapito <[email-masked]>
To: Amir Julkarnain <[email-masked]>
Cc: Omar Ismail <[email-masked]>, Mohit Caleb <[email-masked]>, Eugene Mugisa <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, lastmile <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Shady Elgendy <[email-masked]>, Hyacinth Joyce <[email-masked]>, Anas nazzal <[email-masked]>, Mostafa saad <
Date: Wed, 10 Jun 2020 18:33:15 +0400
List-Id: <ccteam.mumzworld.com>

Hi Amir,

Since there was no response received from Syed nor Mostafa, as per your
advice, a new order was created.

600890276

@Mary Ann Balancio <[email-masked]>  - kindly create the PO

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jun 10, 2020 at 6:18 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mostafa and Syed,
>
> May we have an update, please?
>
> Otherwise, we will just place a new order to resolve the issue once and
> for all.
>
> Please reply. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Jun 10, 2020 at 12:51 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Syed,
>>
>> What had happened to this case? Based on our last conversation last
>> Saturday, the missing part was found and being prepared to reship.
>>
>> Then Omar said the item is nowhere to be found and Mostafa didn't receive
>> it as well.
>>
>> Please clarify, we need an urgent update. The customer is very furious
>> and doesn't want to hang up.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Jun 10, 2020 at 12:41 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> Hello Sayed
>>>
>>> I'm did not receive the missing part
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Mon, Jun 8, 2020 at 3:53 PM Omar Ismail <[email-masked]> wrote:
>>>
>>>> Hi Mohit,
>>>>
>>>> Please be informed that we checked for the missing part in the wh, but
>>>> unfortunately couldn't find the same.
>>>>
>>>>
>>>> *Thanks,*
>>>>
>>>> *Omar Ismail | Mumzworld Services*
>>>> *Email: [email-masked] <[email-masked]>*
>>>>
>>>>
>>>>
>>>> On Mon, Jun 8, 2020 at 3:33 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Clearway Express <[email-masked]>  Please share your
>>>>> feedback for this AWB (  600840705
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>> On Mon, Jun 8, 2020 at 3:19 PM Eugene Mugisa <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> + @Mostafa saad <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> What happened here?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best,
>>>>>>
>>>>>> Eugene.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Alina D'Souza <[email-masked]>
>>>>>> *Sent:* Monday, June 8, 2020 3:01 PM
>>>>>> *To:* Mostafa saad <[email-masked]>; Eugene Mugisa <
>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; Mohamed
>>>>>> Magdy <[email-masked]>
>>>>>> *Cc:* Ekta Jesswani <[email-masked]>; Mohammad Abdul Naser <
>>>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>>>>>> Omar Ismail <[email-masked]>; Mohit Caleb <[email-masked]>;
>>>>>> customer care <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; lastmile <[email-masked]>; Umang
>>>>>> Mehrotra <[email-masked]>; Denmark A <[email-masked]>;
>>>>>> Shady Elgendy <[email-masked]>; Hyacinth Joyce <
>>>>>> [email-masked]>; Anas nazzal <[email-masked]>
>>>>>> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Syed / Eugene,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Could you please confirm if reshipped. Its a while now customer is
>>>>>> complaining.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Mohamed Magdy <[email-masked]> need your assistance in this
>>>>>> case. The missing part is not yet received and customer is complaining
>>>>>> since 16th May.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 8, 2020 at 2:36 PM Anas nazzal <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly note that the customer called again to complain about the same
>>>>>> issue.
>>>>>>
>>>>>> The customer extremely angry due to fake promises and lack of
>>>>>> commitment.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>> Anas Nazzal
>>>>>>
>>>>>>
>>>>>>
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>
>>>>>> Virus-free. www.avast.com
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 7, 2020 at 8:30 AM Yaseen Shaqra <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please arrange a call back to the customer at the soonest, the
>>>>>> customer received an SMS at 8:00 Am, to arrange the delivery
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 6, 2020 at 2:01 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please contact the customer on the number given below:
>>>>>>
>>>>>>
>>>>>>
>>>>>> 971 557189240
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks again.
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 6, 2020 at 1:59 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Syed,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you for the update.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @lastmile <[email-masked]> @Mostafa saad
>>>>>> <[email-masked]>  - pls reship asap, the customer is
>>>>>> calling again.
>>>>>>
>>>>>>
>>>>>>
>>>>>> I appreciate your support.
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 6, 2020 at 11:11 AM Syed Yakoob <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hello Mac,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Missing item prepared reship. @Mohammad Abdul Naser
>>>>>> <[email-masked]> @Omar Ismail <[email-masked]> please
>>>>>> adjust inventory for this item.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ᐧ
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, 6 Jun 2020 at 11:09, Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Syed,
>>>>>>
>>>>>>
>>>>>>
>>>>>> As discussed, please reship the missing parts today as much as
>>>>>> possible.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @lastmile <[email-masked]> @Mostafa saad
>>>>>> <[email-masked]> - please share the details of the courier
>>>>>> who will be assigned.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 4, 2020 at 10:30 AM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hello Alina
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> As per our record, we have received on the box from OB team.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Also we were delivered the same to the customer.
>>>>>>
>>>>>>
>>>>>>
>>>>>> POD from Wimo for your reference.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> Mostafa Saad
>>>>>>
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 4, 2020 at 9:42 AM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Eugene,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Need your assistance please advise how many boxes we have shipped
>>>>>>
>>>>>>
>>>>>>
>>>>>> Customer received 1 box only. We should have the missing box
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Mohamed Magdy <[email-masked]> Need your assistance on this
>>>>>> case customer is following up since May.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 4, 2020 at 9:09 AM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Mohit Caleb <[email-masked]> do we have an update? The
>>>>>> customer is constantly following up. We need to give an update Today
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, 31 May 2020 at 09:07, Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Thanks, Nessy,
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Mohit Caleb <[email-masked]> please advise if the missing box
>>>>>> is with us.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, May 31, 2020 at 9:02 AM Nessy <[email-masked]> wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>> I replied on this mail.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please check your spam folder.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Ashley,
>>>>>>
>>>>>>
>>>>>> Could you help me on this.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Alina and team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> IF-073M consist of 2 boxes. I can share you the invoice as we sent
>>>>>> you correct box quantity for sure.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Let me know if you need further assistance. Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> NESSY LANDICHO
>>>>>>
>>>>>>
>>>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>>>
>>>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> <http://www.desertbeat.com/>[image:
>>>>>> cid:[email-masked]] <http://www.desertbeat.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Alina D'Souza [mailto:[email-masked]]
>>>>>> *Sent:* Sunday, May 31, 2020 8:54 AM
>>>>>> *To:* Mohit Caleb; Nessy
>>>>>> *Cc:* customer care; Returns.fc; lastmile; Ekta Jesswani; Anas
>>>>>> nazzal; Umang Mehrotra; Denmark A; Veronique Bachmann; Shady Elgendy;
>>>>>> Mohamed Magdy
>>>>>> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please advise if we have the missing piece, if not we will arrange a
>>>>>> replacement
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly confirm asap
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, May 31, 2020 at 8:46 AM Anas nazzal <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Mohit
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly confirm as the customer called again to follow up.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> Anas Nazzal
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, May 17, 2020 at 5:28 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Nessy,
>>>>>>
>>>>>>
>>>>>>
>>>>>> As per the customer, there are some missing parts on this item.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> POMUMZ_DXB189506
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please see below:
>>>>>>
>>>>>>
>>>>>>
>>>>>> With regard to my order 600840705, please note that we had order from
>>>>>> ifam the “Marshmallow plus baby room-mint” as per the 1st attached photo
>>>>>> and product desrciption on mumzworld website-rectangular room with two
>>>>>> sides 200cm the other two sides 140cm and height 65cm, it seems that there
>>>>>> are at least 10 rail-pieces.
>>>>>>
>>>>>> However,we received one box with only 4 rail-pieces as per the rest
>>>>>> attached photos.
>>>>>>
>>>>>> Please could you please follow our request and inform us about the
>>>>>> missing parts asap.
>>>>>>
>>>>>> Many thanks in advance,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly check and do the needful. The wife is about to give birth
>>>>>> anytime soon, and needs it urgently.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> --
>>>>>> You received this message because you are subscribed to the Google
>>>>>> Groups "lastmile" group.
>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>> send an email to [email-masked].
>>>>>> To view this discussion on the web visit
>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAB_HPgETMVMpdkeSxQXxJt-PajNm6tNEm2xojTWEGmVEVHdK6w%40mail.gmail.com
>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAB_HPgETMVMpdkeSxQXxJt-PajNm6tNEm2xojTWEGmVEVHdK6w%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>> .
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>> *Error! Filename not specified.*
>>>>>>
>>>>>>
>>>>>>
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>
>>>>>> Virus-free. www.avast.com
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>
>>>>>>
>>>>>>
>>>>>>