Subject: Re: Missing parts -600840705// SKU: DBT-IF-073-M
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>, Syed Yakoob <[email-masked]>
Cc: Omar Ismail <[email-masked]>, Mohit Caleb <[email-masked]>, Eugene Mugisa <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, lastmile <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Shady Elgendy <[email-masked]>, Hyacinth Joyce <[email-masked]>, Anas nazzal <[email-masked]>, Amir Julkarnain <
Date: Wed, 10 Jun 2020 18:18:56 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa and Syed,

May we have an update, please?

Otherwise, we will just place a new order to resolve the issue once and for
all.

Please reply. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jun 10, 2020 at 12:51 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Syed,
>
> What had happened to this case? Based on our last conversation last
> Saturday, the missing part was found and being prepared to reship.
>
> Then Omar said the item is nowhere to be found and Mostafa didn't receive
> it as well.
>
> Please clarify, we need an urgent update. The customer is very furious and
> doesn't want to hang up.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Jun 10, 2020 at 12:41 PM Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Sayed
>>
>> I'm did not receive the missing part
>>
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Mon, Jun 8, 2020 at 3:53 PM Omar Ismail <[email-masked]> wrote:
>>
>>> Hi Mohit,
>>>
>>> Please be informed that we checked for the missing part in the wh, but
>>> unfortunately couldn't find the same.
>>>
>>>
>>> *Thanks,*
>>>
>>> *Omar Ismail | Mumzworld Services*
>>> *Email: [email-masked] <[email-masked]>*
>>>
>>>
>>>
>>> On Mon, Jun 8, 2020 at 3:33 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> @Clearway Express <[email-masked]>  Please share your
>>>> feedback for this AWB (  600840705
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>> On Mon, Jun 8, 2020 at 3:19 PM Eugene Mugisa <[email-masked]>
>>>> wrote:
>>>>
>>>>> + @Mostafa saad <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> What happened here?
>>>>>
>>>>>
>>>>>
>>>>> Best,
>>>>>
>>>>> Eugene.
>>>>>
>>>>>
>>>>>
>>>>> *From:* Alina D'Souza <[email-masked]>
>>>>> *Sent:* Monday, June 8, 2020 3:01 PM
>>>>> *To:* Mostafa saad <[email-masked]>; Eugene Mugisa <
>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; Mohamed
>>>>> Magdy <[email-masked]>
>>>>> *Cc:* Ekta Jesswani <[email-masked]>; Mohammad Abdul Naser <
>>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>>>>> Omar Ismail <[email-masked]>; Mohit Caleb <[email-masked]>;
>>>>> customer care <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; lastmile <[email-masked]>; Umang
>>>>> Mehrotra <[email-masked]>; Denmark A <[email-masked]>;
>>>>> Shady Elgendy <[email-masked]>; Hyacinth Joyce <
>>>>> [email-masked]>; Anas nazzal <[email-masked]>
>>>>> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>>>>>
>>>>>
>>>>>
>>>>> Hi Syed / Eugene,
>>>>>
>>>>>
>>>>>
>>>>> Could you please confirm if reshipped. Its a while now customer is
>>>>> complaining.
>>>>>
>>>>>
>>>>>
>>>>> @Mohamed Magdy <[email-masked]> need your assistance in this
>>>>> case. The missing part is not yet received and customer is complaining
>>>>> since 16th May.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 8, 2020 at 2:36 PM Anas nazzal <[email-masked]> wrote:
>>>>>
>>>>> Dear Team,
>>>>>
>>>>>
>>>>>
>>>>> Kindly note that the customer called again to complain about the same
>>>>> issue.
>>>>>
>>>>> The customer extremely angry due to fake promises and lack of
>>>>> commitment.
>>>>>
>>>>>
>>>>>
>>>>> Best regards,
>>>>>
>>>>> Anas Nazzal
>>>>>
>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>
>>>>> Virus-free. www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 7, 2020 at 8:30 AM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>>
>>>>>
>>>>> Please arrange a call back to the customer at the soonest, the
>>>>> customer received an SMS at 8:00 Am, to arrange the delivery
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jun 6, 2020 at 2:01 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>>
>>>>>
>>>>> Please contact the customer on the number given below:
>>>>>
>>>>>
>>>>>
>>>>> 971 557189240
>>>>>
>>>>>
>>>>>
>>>>> Thanks again.
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jun 6, 2020 at 1:59 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Syed,
>>>>>
>>>>>
>>>>>
>>>>> Thank you for the update.
>>>>>
>>>>>
>>>>>
>>>>> @lastmile <[email-masked]> @Mostafa saad
>>>>> <[email-masked]>  - pls reship asap, the customer is calling
>>>>> again.
>>>>>
>>>>>
>>>>>
>>>>> I appreciate your support.
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jun 6, 2020 at 11:11 AM Syed Yakoob <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hello Mac,
>>>>>
>>>>>
>>>>>
>>>>> Missing item prepared reship. @Mohammad Abdul Naser
>>>>> <[email-masked]> @Omar Ismail <[email-masked]> please
>>>>> adjust inventory for this item.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ᐧ
>>>>>
>>>>>
>>>>>
>>>>> On Sat, 6 Jun 2020 at 11:09, Mary Anne Agapito <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Syed,
>>>>>
>>>>>
>>>>>
>>>>> As discussed, please reship the missing parts today as much as
>>>>> possible.
>>>>>
>>>>>
>>>>>
>>>>> @lastmile <[email-masked]> @Mostafa saad
>>>>> <[email-masked]> - please share the details of the courier
>>>>> who will be assigned.
>>>>>
>>>>>
>>>>>
>>>>> Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 4, 2020 at 10:30 AM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hello Alina
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> As per our record, we have received on the box from OB team.
>>>>>
>>>>>
>>>>>
>>>>> Also we were delivered the same to the customer.
>>>>>
>>>>>
>>>>>
>>>>> POD from Wimo for your reference.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>> Mostafa Saad
>>>>>
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 4, 2020 at 9:42 AM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Eugene,
>>>>>
>>>>>
>>>>>
>>>>> Need your assistance please advise how many boxes we have shipped
>>>>>
>>>>>
>>>>>
>>>>> Customer received 1 box only. We should have the missing box
>>>>>
>>>>>
>>>>>
>>>>> @Mohamed Magdy <[email-masked]> Need your assistance on this
>>>>> case customer is following up since May.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 4, 2020 at 9:09 AM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi team,
>>>>>
>>>>>
>>>>>
>>>>> @Mohit Caleb <[email-masked]> do we have an update? The customer
>>>>> is constantly following up. We need to give an update Today
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, 31 May 2020 at 09:07, Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Thanks, Nessy,
>>>>>
>>>>>
>>>>>
>>>>> @Mohit Caleb <[email-masked]> please advise if the missing box
>>>>> is with us.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 31, 2020 at 9:02 AM Nessy <[email-masked]> wrote:
>>>>>
>>>>>
>>>>>
>>>>> I replied on this mail.
>>>>>
>>>>>
>>>>>
>>>>> Please check your spam folder.
>>>>>
>>>>>
>>>>>
>>>>> Hi Ashley,
>>>>>
>>>>>
>>>>> Could you help me on this.
>>>>>
>>>>>
>>>>>
>>>>> Hi Alina and team,
>>>>>
>>>>>
>>>>>
>>>>> IF-073M consist of 2 boxes. I can share you the invoice as we sent you
>>>>> correct box quantity for sure.
>>>>>
>>>>>
>>>>>
>>>>> Let me know if you need further assistance. Thank you.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards
>>>>>
>>>>>
>>>>>
>>>>> NESSY LANDICHO
>>>>>
>>>>>
>>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>>
>>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> <http://www.desertbeat.com/>[image:
>>>>> cid:[email-masked]] <http://www.desertbeat.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Alina D'Souza [mailto:[email-masked]]
>>>>> *Sent:* Sunday, May 31, 2020 8:54 AM
>>>>> *To:* Mohit Caleb; Nessy
>>>>> *Cc:* customer care; Returns.fc; lastmile; Ekta Jesswani; Anas
>>>>> nazzal; Umang Mehrotra; Denmark A; Veronique Bachmann; Shady Elgendy;
>>>>> Mohamed Magdy
>>>>> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>>>>>
>>>>>
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> Please advise if we have the missing piece, if not we will arrange a
>>>>> replacement
>>>>>
>>>>>
>>>>>
>>>>> Kindly confirm asap
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 31, 2020 at 8:46 AM Anas nazzal <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Mohit
>>>>>
>>>>>
>>>>>
>>>>> Kindly confirm as the customer called again to follow up.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> Anas Nazzal
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 17, 2020 at 5:28 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Nessy,
>>>>>
>>>>>
>>>>>
>>>>> As per the customer, there are some missing parts on this item.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> POMUMZ_DXB189506
>>>>>
>>>>>
>>>>>
>>>>> Please see below:
>>>>>
>>>>>
>>>>>
>>>>> With regard to my order 600840705, please note that we had order from
>>>>> ifam the “Marshmallow plus baby room-mint” as per the 1st attached photo
>>>>> and product desrciption on mumzworld website-rectangular room with two
>>>>> sides 200cm the other two sides 140cm and height 65cm, it seems that there
>>>>> are at least 10 rail-pieces.
>>>>>
>>>>> However,we received one box with only 4 rail-pieces as per the rest
>>>>> attached photos.
>>>>>
>>>>> Please could you please follow our request and inform us about the
>>>>> missing parts asap.
>>>>>
>>>>> Many thanks in advance,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Kindly check and do the needful. The wife is about to give birth
>>>>> anytime soon, and needs it urgently.
>>>>>
>>>>>
>>>>>
>>>>> Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> --
>>>>> You received this message because you are subscribed to the Google
>>>>> Groups "lastmile" group.
>>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>>> an email to [email-masked].
>>>>> To view this discussion on the web visit
>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAB_HPgETMVMpdkeSxQXxJt-PajNm6tNEm2xojTWEGmVEVHdK6w%40mail.gmail.com
>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAB_HPgETMVMpdkeSxQXxJt-PajNm6tNEm2xojTWEGmVEVHdK6w%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>> *Error! Filename not specified.*
>>>>>
>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>
>>>>> Virus-free. www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>
>>>>>
>>>>>
>>>>>