Subject: Re: URGENT Order #700230799 - NAQEL-Road::70793870
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Usman Siddiqui <[email-masked]>, Harshil Gupta <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Eugene Mugisa <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, DXB CS <[email-masked]>, Naib Khan <[email-masked]>, "Asad ." <[email-masked]>, Ronald Gaviola <[email-masked]>, Amir Julkarnain <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Wed, 10 Jun 2020 17:17:53 +0400
List-Id: <ccteam.mumzworld.com>

Dear Sagar,

Below CRA created as per your request.

CRAKTM6031

@Harshil Gupta <[email-masked]> Please charge this to Naqel.

On Wed, Jun 10, 2020 at 3:37 PM <[email-masked]> wrote:

> Hi yaseen,
>
>
>
> Please provide the correct order number, 2nd order in the subject line
> have only 8 numbers and please create CRA for the same so that we can claim
> this amount from naqel.
>
>
>
>
>
> Thanks,
>
> Usman
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Wednesday, June 10, 2020 2:42 PM
> *To:* Eugene Mugisa <[email-masked]>; Shajeeb Cheriyath <
> [email-masked]>
> *Cc:* DXB CS <[email-masked]>; Naib Khan <[email-masked]>; Asad .
> <[email-masked]>; Ronald Gaviola <[email-masked]>; Amir
> Julkarnain <[email-masked]>; KSA Lastmile <
> [email-masked]>; customer care <[email-masked]>;
> Hussain Firoz Miyagamwala <[email-masked]>; Sagar Khawani <
> [email-masked]>; Usman Siddiqui <[email-masked]>
> *Subject:* Re: URGENT Order #700230799 - NAQEL-Road::70793870
>
>
>
> Hi Team,
>
>
>
> Please note that it as per Eugene this will be marked as lost
>
>
>
> @Usman Siddiqui <[email-masked]> Please do the needful
>
>
>
> @Shajeeb Cheriyath <[email-masked]> FYI
>
>
>
> On Wed, Jun 10, 2020 at 2:04 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Please check and advise, the customer is waiting for an update
>
>
>
> On Tue, Jun 9, 2020 at 12:14 PM Asad . <[email-masked]> wrote:
>
> LM team, Please action this as a priority.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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> Confidentiality Notice: This e-mail message, including any attachments, is
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>
> *From: *Yaseen Shaqra <[email-masked]>
> *Date: *Tuesday, 9 June 2020 at 11:12 AM
> *To: *Eugene Mugisa <[email-masked]>, Ronald Gaviola <
> [email-masked]>
> *Cc: *Zubair Wahid <[email-masked]>, DXB CS <[email-masked]>,
> Amir Julkarnain <[email-masked]>, KSA Lastmile <
> [email-masked]>, customer care <[email-masked]>,
> Hussain Firoz Miyagamwala <[email-masked]>, Asad <
> [email-masked]>
> *Subject: *Re: URGENT Order #700230799 - NAQEL-Road::70793870
>
>
>
> @Asad <[email-masked]> Please we need your support on this, the
> customer wants the amount to be refunded urgently, the order created on
> 14.04.2020
>
>
>
> On Tue, Jun 9, 2020 at 11:05 AM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
> Dear Eugene / Ronald,
>
>
>
> Can we please have this returned asap ?
>
> The customer is all over social media asking for a refund.
>
>
>
>
>
>
>
>
> On Tue, Jun 9, 2020 at 10:56 AM Zubair Wahid <[email-masked]> wrote:
>
> @hussain can you create a new AWB for this order
>
>
>
> On Tue, Jun 9, 2020, 9:52 AM DXB CS <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> We are apologize for that we requested to reattempt the shipment .
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
> *Error! Filename not specified.*
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Amir Julkarnain [mailto:[email-masked]]
> *Sent:* Tuesday, June 9, 2020 10:35 AM
> *To:* DXB CS <[email-masked]>; Zubair Wahid <[email-masked]>;
> KSA Lastmile <[email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* Re: URGENT Order #700230799 - NAQEL-Road::70793870
>
>
>
> Hello Team,
>
>
>
> We have been requesting this shipment to be delivered. Why it is for RTO
> now. Please check on this and have it delivered to the customer.
>
>
>
> Best Regards,
>
> Amir
>
>
>
> On Mon, 18 May 2020 at 10:04, DXB CS <[email-masked]> wrote:
>
> Dear Amir,
>
>
>
> Please inform the Customer that we will arrange delivery asap.
>
>
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
> *Error! Filename not specified.*
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Amir Julkarnain [mailto:[email-masked]]
> *Sent:* Monday, May 18, 2020 9:35 AM
> *To:* DXB CS <[email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* Re: URGENT Order #700230799 - NAQEL-Road::70793870
>
>
>
> Hello Team,
>
>
>
> Any update on this? Please prioritize. Customer is asking for feedback.
>
>
>
> Best Regards
>
>
>
> On Sun, 17 May 2020 at 12:31, Amir Julkarnain <[email-masked]>
> wrote:
>
> Hello Team,
>
>
>
> Any update on this?
>
>
>
> Best Regards,
>
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Virus-free. *www.avast.com*
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> On Sat, 16 May 2020 at 09:38, DXB CS <[email-masked]*> wrote:
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Dear Amir,
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Requested with concern team for the update .
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Will revert  you back asap.
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Regards,
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Anita D’souza
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Customer Service Team
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Mobile No: +971-504248925
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> *Error! Filename not specified.
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>*
>
> .
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>*
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
>
>
>
> *From: Amir Julkarnain [mailto:[email-masked]] Sent: Friday, May 15,
> 2020 10:20 AMTo: [email-masked]: customer care
> <[email-masked]>Subject: URGENT Order #700230799 -
> NAQEL-Road::70793870
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>*
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Hi Team,
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Above order has no movement since 29th of April, Kindly check and
> prioritize as customer is complaining all over social media,
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> *Error! Filename not specified.
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>*
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> --
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
>
>
>
>
> *Amir Hussain JulkarnainCustomer Care Representativep:  +971 (0)4 4339455
>   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.coma:  Office
> B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245,
> Dubai, UAE
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>*
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> --
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
>
>
>
>
> *Amir Hussain JulkarnainCustomer Care Representativep:  +971 (0)4 4339455
>   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.coma:  Office
> B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245,
> Dubai, UAE
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>*
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Virus-free. *www.avast.com*
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> --
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
>
>
>
>
> *Amir Hussain JulkarnainCustomer Care Representativep:  +971 (0)4 4339455
>   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.coma:  Office
> B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245,
> Dubai, UAE
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>*
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> --
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
>
>
>
>
> *Amir Hussain JulkarnainCustomer Care Representativep:  +971 (0)4 4339455
>   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.coma:  Office
> B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245,
> Dubai, UAE
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>*
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> --
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Best Regards,
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> *Yaseen Shaqra
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked]*  │ w: *www.mumzworld.com*
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> --
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Best Regards,
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> *Yaseen Shaqra
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked]*  │ w: *www.mumzworld.com*
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> --
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Best Regards,
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> *Yaseen Shaqra
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked]*  │ w: *www.mumzworld.com*
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>