Subject: RE: Order #600876459 // Sku :BDM-E3762 // Name :Hape - Solar Power Circuit // PO_HQ3130 // Defective
From: Bernadette Villahermosa <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Liza Nocete <[email-masked]>, Babico Trading <[email-masked]>, Mark Jayson Canaria <[email-masked]>, Kia <[email-masked]>
Date: Wed, 10 Jun 2020 12:36:56 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Sorry for getting back late and for the inconvenience. Please advise the customer that we will just give him 10% discount from his total order and we will issue the same as credit note. Then you can also suggest these following trains as alternatives:

https://www.mumzworld.com/en/hape-remote-control-engine-blue
https://www.mumzworld.com/en/hape-crank-powered-train

Regards,
Bernadette

From: Bernadette Villahermosa
Sent: Tuesday, June 09, 2020 10:24 AM
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Umang Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>; Liza Nocete <[email-masked]>; Babico Trading <[email-masked]>; Mark Jayson Canaria <[email-masked]>; Kia <[email-masked]>
Subject: RE: Order #600876459 // Sku :BDM-E3762 // Name :Hape - Solar Power Circuit // PO_HQ3130 // Defective

Hi Denmark,

You can send the damaged item but the replacement will be ready for collection tomorrow.

Thanks,
Bernadette

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 09, 2020 10:10 AM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Liza Nocete <[email-masked]<mailto:[email-masked]>>; Babico Trading <[email-masked]<mailto:[email-masked]>>; Mark Jayson Canaria <[email-masked]<mailto:[email-masked]>>; Kia <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600876459 // Sku :BDM-E3762 // Name :Hape - Solar Power Circuit // PO_HQ3130 // Defective

Hi Bernadette,

Item is with us. We will hand over the defective item today thank you.

Regards,

On Tue, Jun 9, 2020 at 10:07 AM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please advised the customer to return the damaged train and we will replace it.

Regards,
Bernadette

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 08, 2020 4:11 PM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Liza Nocete <[email-masked]<mailto:[email-masked]>>; Babico Trading <[email-masked]<mailto:[email-masked]>>; Mark Jayson Canaria <[email-masked]<mailto:[email-masked]>>; Kia <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600876459 // Sku :BDM-E3762 // Name :Hape - Solar Power Circuit // PO_HQ3130 // Defective

Hi Bernadette,

PO_HQ3130

Regards,
Den mark

On Mon, Jun 8, 2020 at 4:15 PM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please send me also the PO number.

Regards,
Bernadette
From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 08, 2020 4:04 PM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Order #600876459 // Sku :BDM-E3762 // Name :Hape - Solar Power Circuit // PO_HQ3130 // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:doesnt_work_or_defective
Comments :We charged the train by exposing to sunlight as directed; although the battery seems to be full now based on the three lights that appear, the train doesn't go, only the lights get on but it won't move

We appreciate your support in this matter, Thank you.

Regards,
Den mark