Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276
From: Amir Julkarnain <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Moataz Salah El Din <[email-masked]>, Pavankumar A <[email-masked]>, "ae.mumzworld" <[email-masked]>, Eugene Mugisa <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>, "Kashif Malik (DHL AE)" <[email-masked]>, customer care <[email-masked]>
Date: Wed, 10 Jun 2020 15:26:16 +0400
List-Id: <ccteam.mumzworld.com>

Hello Ronald,

Thank you for your response. Please confirm that the retrieval is already
arranged from your end.

Best regards

On Wed, 10 Jun 2020 at 12:52, Ronald Gaviola <[email-masked]> wrote:

> Thanks Amir.
>
> So where is the wrong package sent to this customer 200274868? Is it still
> with them? IF so, we can arrange retrieval with DHL and deliver both
> packages to the correct consignee
>
>
>
>
> Regards,
> Ronald
>
>
> On Wed, Jun 10, 2020 at 12:37 PM Amir Julkarnain <[email-masked]>
> wrote:
>
>> Hello Ronald and Moataz,
>>
>> I checked on the other order - 200274868, There was a return request for
>> a wrong item delivered under the  Incident #1093222. This is indeed a
>> swap issue, please check and do the needful.
>>
>> Best regards
>>
>> On Wed, 10 Jun 2020 at 10:18, Ronald Gaviola <[email-masked]>
>> wrote:
>>
>>> Hi Amir,
>>>
>>> We also need to call this customer 200274868 to check if they received a
>>> different item, assuming there was a swap issue between the two orders.
>>>
>>>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>>
>>> On Wed, Jun 10, 2020 at 9:55 AM Amir Julkarnain <[email-masked]>
>>> wrote:
>>>
>>>> @Ronald Gaviola <[email-masked]> ,
>>>>
>>>> Exactly, And she is asking for the correct order. Kindly check with DHL
>>>> as this might be an error with the driver.
>>>>
>>>> @Moataz Salah El Din <[email-masked]> , Kindly arrange
>>>> collection for the wrong item delivered.
>>>>
>>>> Best Regards
>>>>
>>>> On Mon, 8 Jun 2020 at 17:45, Ronald Gaviola <[email-masked]>
>>>> wrote:
>>>>
>>>>> Amir,
>>>>>
>>>>> As per my understanding, the customer received another order and not
>>>>> the box 2 of 2. The customer on 700231868 has received a package from
>>>>> 200274868 .
>>>>>
>>>>> @Moataz Salah El Din <[email-masked]> - Could you please call
>>>>> this customer  700231868 and collect the package 200274868
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>> Ronald
>>>>>
>>>>>
>>>>> On Sat, Jun 6, 2020 at 9:17 AM Amir Julkarnain <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Ronald,
>>>>>>
>>>>>> The subject order is correct. but the box 2 of 2 for the same order
>>>>>> they received a totally different order.
>>>>>>
>>>>>> Best regards
>>>>>>
>>>>>> On Thu, 4 Jun 2020 at 15:49, Ronald Gaviola <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> +Pavankumar A <[email-masked]>
>>>>>>>
>>>>>>> Please review the QC history. The two awbs might have been swapped
>>>>>>> between these two orders.
>>>>>>>
>>>>>>> @Amir Julkarnain <[email-masked]> - Please advise which of
>>>>>>> the two packages is correct? Are you complaining about 200274868 or
>>>>>>> 700231868
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>> Ronald
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 4, 2020 at 3:38 PM Amir Julkarnain <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hello Team,
>>>>>>>>
>>>>>>>> The above order was packed into 2 boxes. However, 1 box belongs to
>>>>>>>> a different customer. Please see below:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Wrong Shipment: 200274868 - 1384880232
>>>>>>>>
>>>>>>>>
>>>>>>>> Please check and do the needful.
>>>>>>>>
>>>>>>>> Best Regards
>>>>>>>>
>>>>>>>> --
>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Amir Hussain Julkarnain*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> *Amir Hussain Julkarnain*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>> *Amir Hussain Julkarnain*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>

-- 
*Amir Hussain Julkarnain*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE