Subject: Re: SO# 600749211 - JB080328
From: Amir Julkarnain <[email-masked]>
To: "Asad ." <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Mohamed Magdy <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, "[email-masked]" <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>
Date: Wed, 10 Jun 2020 15:19:18 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Can we get a final update on this today? It was confirmed by @Mostafa saad
<[email-masked]>  that we shipped only 1 box to the customer.

We need to update our customer.

Best Regards,

On Tue, 9 Jun 2020 at 12:46, Asad . <[email-masked]> wrote:

> Hi Magdy, Please intervene here and solve customers issue.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Radwa Ali <[email-masked]>
> *Date: *Tuesday, 9 June 2020 at 12:42 PM
> *To: *Asad <[email-masked]>
> *Cc: *Eugene Mugisa <[email-masked]>, Shady Elgendy <
> [email-masked]>, Mohamed Magdy <[email-masked]>, "
> [email-masked]" <[email-masked]>, Vipin Raj <
> [email-masked]>, lastmile <[email-masked]>, customer care <
> [email-masked]>
> *Subject: *Re: SO# 600749211 - JB080328
>
>
>
> Hi Asad,
>
> Appreciate your support with this case as it has been pending since March,
>
> The customer has 5 items in her order, she received one.
>
> NS shows and outbound confirmed this was packed in 2 boxes.
>
> Lastmile received and handed 1 box to jeebly which was delivered.
>
> It has been passed on from Outbound to returns to the courier and we still
> have no resolution.
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Apr 21, 2020 at 12:27 PM Radwa Ali <[email-masked]> wrote:
>
> Hi All,
>
> Please advise what is the next step here ?
>
> one box has been dispatched and delivered. Will we ship the second box ?
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, Apr 16, 2020 at 12:15 PM Mostafa saad <[email-masked]>
> wrote:
>
> Hello Umang
>
>
>
> As per our QC sheet, we have dispatched only one the box as we received it
> from OB
>
>
>
> Attached for reference
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
> ᐧ
>
>
>
> On Thu, Apr 16, 2020 at 11:32 AM Umang Mehrotra <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
>
>
> Could you please check how many boxes were handed over to Jeebly from us?
>
>
>
> Regards,
>
> Umang Mehrotra
>
>
>
> *From:* Mohit Caleb [mailto:[email-masked]]
> *Sent:* Wednesday, April 15, 2020 11:35 AM
> *To:* Radwa Ali <[email-masked]>; Umang Mehrotra <[email-masked]
> >
> *Cc:* Farooq <[email-masked]>; Eugene Mugisa <[email-masked]>;
> Mostafa saad <[email-masked]>; Shady Elgendy <[email-masked]>;
> Mohamed Magdy <[email-masked]>; [email-masked]; Mary
> Anne Agapito <[email-masked]>; Syed Yakoob <[email-masked]>;
> Vipin Raj <[email-masked]>; Mostafa Said <[email-masked]>;
> lastmile <[email-masked]>; customer care <[email-masked]>
> *Subject:* Re: SO# 600749211 - JB080328
>
>
>
> +Umang Mehrotra <[email-masked]>
>
> Kindly assist here
>
> ᐧ
>
>
>
> On Wed, Apr 15, 2020 at 11:32 AM Radwa Ali <[email-masked]> wrote:
>
> Hi Eugene,
>
> Please advise what is the next step here.
>
> Outbound advised they packed ion 2 boxes and NS shows the same.
>
> But Last mile handed over 1 box and Jeebly delivered that box.
>
> The customer received 1 out of 5 items ?
>
> How can we resolve this ?
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Fri, Apr 10, 2020 at 7:45 PM Farooq <[email-masked]> wrote:
>
> Hi Eugene -  Already replied.
>
>
>
> Best Regards,
>
>
>
> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>
> [email-masked] | +971504330629
>
> [image: Image removed by sender.
> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>
>
> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai, UAE.
>
>
> ------------------------------
>
> *From:* Eugene Mugisa <[email-masked]>
> *Sent:* Friday, April 10, 2020 3:47 PM
> *To:* [email-masked] <[email-masked]>; Mohit Caleb <
> [email-masked]>; Farooq <[email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; Shady Elgendy <
> [email-masked]>; Mohamed Magdy <[email-masked]>;
> [email-masked] <[email-masked]>; Mary Anne Agapito <
> [email-masked]>; Syed Yakoob <[email-masked]>; Vipin Raj <
> [email-masked]>; Mostafa Said <[email-masked]>; lastmile <
> [email-masked]>; customer care <[email-masked]>
> *Subject:* RE: SO# 600749211 - JB080328
>
>
>
> + @Farooq <[email-masked]>
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* Thursday, April 9, 2020 8:25 PM
> *To:* 'Mohit Caleb' <[email-masked]>
> *Cc:* 'Mostafa saad' <[email-masked]>; 'Shady Elgendy' <
> [email-masked]>; 'Mohamed Magdy' <[email-masked]>;
> [email-masked]; 'Mary Anne Agapito' <[email-masked]>;
> 'Syed Yakoob' <[email-masked]>; 'Vipin Raj' <[email-masked]>;
> 'Mostafa Said' <[email-masked]>; 'lastmile' <
> [email-masked]>; 'customer care' <[email-masked]>
> *Subject:* RE: SO# 600749211 - JB080328
>
>
>
> Hi Mohit ,
>
> Can you please advise if there are any updates?
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Mohit Caleb <[email-masked]>
> *Sent:* Thursday, April 9, 2020 11:49 AM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; Shady Elgendy <
> [email-masked]>; Mohamed Magdy <[email-masked]>;
> [email-masked]; Mary Anne Agapito <[email-masked]>;
> Syed Yakoob <[email-masked]>; Vipin Raj <[email-masked]>;
> Mostafa Said <[email-masked]>; lastmile <[email-masked]>;
> customer care <[email-masked]>
> *Subject:* Re: SO# 600749211 - JB080328
>
>
>
> HI Radwa,
>
> We will update you on this case by E.O.D
>
> ᐧ
>
>
>
> On Thu, Apr 9, 2020 at 11:08 AM <[email-masked]> wrote:
>
> Hi @[email-masked] <[email-masked]>,
>
> Please assist?
>
>
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Wednesday, April 8, 2020 11:42 AM
> *To:* Radwa Ali <[email-masked]>; Shady Elgendy <[email-masked]>;
> Mohamed Magdy <[email-masked]>
> *Cc:* Mohit Caleb <[email-masked]>; Mary Anne Agapito <
> [email-masked]>; Syed Yakoob <[email-masked]>; Vipin Raj <
> [email-masked]>; Mostafa Said <[email-masked]>;
> [email-masked]; lastmile <[email-masked]>; customer
> care <[email-masked]>
> *Subject:* Re: SO# 600749211 - JB080328
>
>
>
> Dears,
>
>
>
>
>
> As per our QC sheet for this order, we were sent 1 box to Jeebly as we
> received it from OB
>
>
>
> Attached for your reference
>
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
> ᐧ
>
>
>
> On Wed, Apr 8, 2020 at 10:14 AM Radwa Ali <[email-masked]> wrote:
>
> Hi Mostafa and Mohit,
>
> Any updates?
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Apr 7, 2020 at 11:27 AM Mohit Caleb <[email-masked]> wrote:
>
> @Mostafa saad <[email-masked]>
>
> Kindly check this in your sorting sheet
>
> ᐧ
>
>
>
> On Mon, Apr 6, 2020 at 7:43 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hello Team,
>
>
>
> The customer called again, what is the status of this case?
>
>
>
> The customer is asking for a refund now.
>
>
>
> Please let's resolve this issue once and for all.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Mar 31, 2020 at 8:25 AM Syed Yakoob <[email-masked]> wrote:
>
> @Mostafa saad <[email-masked]> please check again and verify for
> this. This order was packed in 2 packages.
>
>
>
> Best Regards,
>
>
>
>
> ᐧ
>
>
>
> On Mon, 30 Mar 2020 at 19:11, Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> The customer is calling again. May we have an update on this case, please?
>
>
>
> The customer wants a refund if not resolved.
>
>
>
> Please advise.Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, Mar 29, 2020 at 6:33 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Syed,
>
>
>
> Any update on this, please?
>
>
>
> As per the customer, she only received the item below, the rest are not
>
>
>
> AL-CHM91
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=251344>
>
> Fisher-Price - Bg Roarin Rainforest Jumperoo
>
>
>
> Kindly check. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, Mar 29, 2020 at 3:12 PM Mostafa saad <[email-masked]>
> wrote:
>
> Hello Syed
>
>
>
> Already reply above we sent only one box.
>
>
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
> ᐧ
>
>
>
> On Sun, Mar 29, 2020 at 2:29 PM Syed Yakoob <[email-masked]> wrote:
>
> @Mostafa saad <[email-masked]> please check for 2nd box. Was
> this dispatched with the same driver?
>
>
>
> Best Regards,
>
>
>
>
> ᐧ
>
>
>
> On Sun, 29 Mar 2020 at 14:07, <[email-masked]> wrote:
>
> Hi Syed,
>
>
>
> Customer received only one box.
>
> Please advise if *both *boxes were handed over to courier as we need sort
> this ASAP.
>
>
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Syed Yakoob <[email-masked]>
> *Sent:* Friday, March 27, 2020 9:47 AM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; [email-masked];
> lastmile <[email-masked]>; customer care <[email-masked]>
> *Subject:* Re: SO# 600749211 - JB080328
>
>
>
> Hello Radwa,
>
>
>
> Order was packed completely in 2 packages. 1 package is for (*Fisher-Price
> - Bg Roarin Rainforest Jumperoo*) and remaining items of the order was
> packed in other box.
>
>
>
> Thanks,
>
>
>
>
> ᐧ
>
>
>
> On Thu, 26 Mar 2020 at 16:32, Radwa Ali <[email-masked]> wrote:
>
> Hi @Syed Yakoob <[email-masked]> ,
>
>
>
> Any updates ?
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, Mar 21, 2020 at 3:02 PM Mostafa saad <[email-masked]>
> wrote:
>
> @Syed Yakoob <[email-masked]>  Please share your feedback.
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
> ᐧ
>
>
>
> On Sat, Mar 21, 2020 at 2:54 PM Radwa Ali <[email-masked]> wrote:
>
> Hi Mostafa,
>
> NS shows 2 packages? is the 2nd package dispatched yet?
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Mar 17, 2020 at 8:42 AM Mostafa saad <[email-masked]>
> wrote:
>
> Hello Radwa
>
>
>
>
>
> We were dispatch one box only for this order to ( Jeebly )
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
> ᐧ
>
>
>
> On Mon, Mar 16, 2020 at 5:58 PM <[email-masked]> wrote:
>
> Hi @lastmile <[email-masked]> and @[email-masked]
> <[email-masked]>,
>
>
>
> Jeebly has stated they only received 1 box.
>
> Please advise.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
>
>
> *From:* Farooq <[email-masked]>
> *Sent:* Monday, March 16, 2020 5:49 PM
> *To:* Radwa Ali <[email-masked]>; lastmile <[email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* Re: SO# 600749211 - JB080328
>
>
>
> Hi Radwa -  We received only 1 pcs and was delivered to customer ,
>
>
>
>
>
>
>
>
>
> Best Regards,
>
>
>
> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>
> [email-masked] | +971504330629
>
> [image: Image removed by sender.
> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>
>
> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai, UAE.
>
>
> ------------------------------
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Monday, March 16, 2020 5:43 PM
> *To:* lastmile <[email-masked]>
> *Cc:* Farooq <[email-masked]>; customer care <[email-masked]>
> *Subject:* SO# 600749211 - JB080328
>
>
>
> Hi Team,
>
>
>
> Please check SO# 600749211as it shows as 2 packages and the customer only
> received one.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> --
> You received this message because you are subscribed to the Google Groups
> "lastmile" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to [email-masked].
> To view this discussion on the web visit
> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/158a401d5fb9a%24e6cfc890%24b46f59b0%24%40mumzworld.com
> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/158a401d5fb9a%24e6cfc890%24b46f59b0%24%40mumzworld.com?utm_medium=email&utm_source=footer>
> .
>
>
>
>
> --
>
>
>
>
>
> --
>
>
> --
> You received this message because you are subscribed to the Google Groups
> "lastmile" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to [email-masked].
> To view this discussion on the web visit
> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/058101d60e8b%24627adb30%2427709190%24%40mumzworld.com
> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/058101d60e8b%24627adb30%2427709190%24%40mumzworld.com?utm_medium=email&utm_source=footer>
> .
>
>
>
>
> --
>
>
>

-- 
*Amir Hussain Julkarnain*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE