Subject: Re: SO# 600851662 - CRA_AR_RE12193
From: Mohamed Magdy <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Asad <[email-masked]>, Sagar Khawani <[email-masked]>, Umang Mehrotra <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Denmark A <[email-masked]>
Date: Wed, 10 Jun 2020 14:59:52 +0400
List-Id: <ccteam.mumzworld.com>

Yes Alina,Food and damaged liquids should not be collected and refunded to
the customer on request.

@Asad . <[email-masked]> ..Your confirmation please

On Wed, Jun 10, 2020 at 2:19 PM Alina D'Souza <[email-masked]> wrote:

> Hi Magdy / Asad,
>
> Need your suggestion on cases where its food and total damaged liquids
> where it cannot be collected.
>
> In these cases customer needs a refund and we are not collecting those
> items.
>
> Kindly advise can we refund these customers so that sagar can aprove the
> refund .
>
> Regarda,
> Alina
>
> On Wed, 10 Jun 2020, 11:11 am Taqwa Ali, <[email-masked]> wrote:
>
>> Dear Sagar
>>
>> Please proceed the refund
>>
>> CRA is refunded
>>
>> Regards
>> Taqwa
>>
>> On Tue, Jun 9, 2020 at 5:27 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Please update us on this case
>>>
>>> On Tue, Jun 9, 2020 at 1:37 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Sagar,
>>>>
>>>> Please process refund, we have not collected the item as totally damaged
>>>>
>>>> @Denmark A <[email-masked]> could you please update CRA
>>>>
>>>> @Mohamed Magdy <[email-masked]> need your assistance on this
>>>> case, customer received damaged and we cannot Update CRA as not collected.
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Mon, Jun 8, 2020 at 3:20 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Umang,
>>>>>
>>>>> Please note that the customer ordered Original Sprout - Natural
>>>>> Shampoo - 12oz, this item should be stored in a cold place
>>>>>
>>>>> the customer received the items very hot and it was spiled
>>>>>
>>>>>
>>>>> Kindly refund the CRA in order for us to refund the amount to the
>>>>> customer
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>

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