Subject: Re: SO# 600851662 - CRA_AR_RE12193
From: "Alina D'Souza" <[email-masked]>
To: Taqwa Ali <[email-masked]>, Mohamed Magdy <[email-masked]>, Asad <[email-masked]>
Cc: Sagar Khawani <[email-masked]>, Umang Mehrotra <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Denmark A <[email-masked]>
Date: Wed, 10 Jun 2020 14:18:53 +0400
List-Id: <ccteam.mumzworld.com>

Hi Magdy / Asad,

Need your suggestion on cases where its food and total damaged liquids
where it cannot be collected.

In these cases customer needs a refund and we are not collecting those
items.

Kindly advise can we refund these customers so that sagar can aprove the
refund .

Regarda,
Alina

On Wed, 10 Jun 2020, 11:11 am Taqwa Ali, <[email-masked]> wrote:

> Dear Sagar
>
> Please proceed the refund
>
> CRA is refunded
>
> Regards
> Taqwa
>
> On Tue, Jun 9, 2020 at 5:27 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please update us on this case
>>
>> On Tue, Jun 9, 2020 at 1:37 AM Alina D'Souza <[email-masked]> wrote:
>>
>>> Hi Sagar,
>>>
>>> Please process refund, we have not collected the item as totally damaged
>>>
>>> @Denmark A <[email-masked]> could you please update CRA
>>>
>>> @Mohamed Magdy <[email-masked]> need your assistance on this
>>> case, customer received damaged and we cannot Update CRA as not collected.
>>>
>>> Regards,
>>> Alina
>>>
>>> On Mon, Jun 8, 2020 at 3:20 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Umang,
>>>>
>>>> Please note that the customer ordered Original Sprout - Natural Shampoo
>>>> - 12oz, this item should be stored in a cold place
>>>>
>>>> the customer received the items very hot and it was spiled
>>>>
>>>>
>>>> Kindly refund the CRA in order for us to refund the amount to the
>>>> customer
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>