Subject: Re: Urgent Collection - Order No. 600841172 / CRA_AR_RE12260
From: Mary Anne Agapito <[email-masked]>
To: Naib Khan <[email-masked]>
Cc: Mostafa saad <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Wed, 10 Jun 2020 13:59:43 +0400
List-Id: <ccteam.mumzworld.com>

Hi Naib,

Thanks for the update.

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jun 10, 2020 at 9:55 AM Naib Khan <[email-masked]> wrote:

> Hi Mary,
>
> Arrnged with mumz driver.
>
> Regards.
> Naib
>
>
> On Wed, 10 Jun 2020 at 09:10, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> The customer called the driver went to her old address in  Abu Dhabi for
>> the 4th time.
>>
>> Please inform the driver it should be collected from her new address in
>> Dubai. Also, please arrange it today as much as possible.
>>
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, Jun 9, 2020 at 12:06 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> Thank you for the update.
>>>
>>> Please note of the alternate contact number -  0554326558
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Tue, 9 Jun 2020 at 12:03, Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> Hello Hyacinth
>>>>
>>>> We try with this customer 2 times but she's not available.
>>>>
>>>> We will try again today please inform the customer that we will collect
>>>> this order today from her side
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>> On Tue, Jun 9, 2020 at 11:18 AM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi team,
>>>>>
>>>>> Do we have an update about the collection?
>>>>>
>>>>> The customer called again to follow up.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Mon, 8 Jun 2020 at 17:31, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> The customer has been calling almost every day to follow up on a
>>>>>> return request. She requested for a return on 8th May and the item is not
>>>>>> collected until today.
>>>>>>
>>>>>> Please arrange an urgent collection. Please note of the address and
>>>>>> alternate contact number.
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>> --
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>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28Sm15z_3ZMmJNr94izYi5v5EoU-sFXZ8Z%3Dyi_50nbePBFA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>