Subject: Re: Missing Item - 600856799// SKU: BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
From: Yaseen Shaqra <[email-masked]>
To: Mohit Caleb <[email-masked]>, Vipin Raj <[email-masked]>, Mamdouh Younes <[email-masked]>, "Outbound.fc" <[email-masked]>
Cc: Sneha Suhasini <[email-masked]>, Vipul Arora <[email-masked]>, Eugene Mugisa <[email-masked]>, Jeffin Joy <[email-masked]>, Syed Yakoob <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Anas nazzal <[email-masked]>
Date: Wed, 10 Jun 2020 13:54:58 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

@Mohit Caleb <[email-masked]> @Outbound.fc
<[email-masked]> Please
dispatch the missing stroller at the soonest, the customer wants to
receive the missing item within 2 days

the customer is very upset because of the delay

On Sun, Jun 7, 2020 at 12:22 PM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> Kindly note that the customer called again and informed that he will
> report to the economic department if the no update has been shared with
> her.
>
> Best Regards,
> Anas Nazzal
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
> www.avast.com
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>
> On Tue, Jun 2, 2020 at 11:08 AM Sneha Suhasini <[email-masked]>
> wrote:
>
>> Hi Mary Anne,
>>
>>
>>
>> Yes, please send the stroller.
>>
>>
>>
>> *Thanks,*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Tuesday, June 2, 2020 11:06 AM
>> *To:* Sneha Suhasini <[email-masked]>
>> *Cc:* Vipin Raj <[email-masked]>; Mohit Caleb <[email-masked]>;
>> Syed Yakoob <[email-masked]>; Outbound.fc <[email-masked]>;
>> customer care <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> lastmile <[email-masked]>; Mostafa saad <[email-masked]>;
>> Jeffin Joy <[email-masked]>; Vipul Arora <[email-masked]>
>> *Subject:* Re: Missing Item - 600856799// SKU:
>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>
>>
>>
>> Hi Sneha,
>>
>>
>>
>> The customer received the accessories, it is the stroller that is missing.
>>
>>
>>
>> @Outbound.fc <[email-masked]> @Syed Yakoob
>> <[email-masked]> @Mohit Caleb <[email-masked]> - please check
>> it in the warehouse.
>>
>>
>>
>> The customer is very upset and wants an answer today.
>>
>>
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, Jun 2, 2020 at 10:26 AM Sneha Suhasini <[email-masked]>
>> wrote:
>>
>> Hi Mary Anne,
>>
>>
>>
>> This should be 2 strollers and one connector, I can see the connector in
>> the image. Kindly send it to the customer.
>>
>>
>>
>> *Thanks,*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Tuesday, June 2, 2020 10:21 AM
>> *To:* Sneha Suhasini <[email-masked]>
>> *Cc:* Vipin Raj <[email-masked]>; Mohit Caleb <[email-masked]>;
>> Syed Yakoob <[email-masked]>; Outbound.fc <[email-masked]>;
>> customer care <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> lastmile <[email-masked]>; Mostafa saad <[email-masked]>;
>> Jeffin Joy <[email-masked]>
>> *Subject:* Re: Missing Item - 600856799// SKU:
>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>
>>
>>
>> Hi Sneha,
>>
>>
>>
>> May we have an update on this case, please?
>>
>>
>>
>> The customer is very upset, they need it urgently.
>>
>>
>>
>> Please update us asap.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, May 30, 2020 at 11:46 PM Jeffin Joy <[email-masked]> wrote:
>>
>> +Sneha Suhasini <[email-masked]>
>>
>>
>>
>> __
>>
>> Regards,
>>
>>
>>
>> *Jeffin Joy*
>> Logistics Executive
>>
>> *P* +971 4 245 1324   *E* [email-masked]
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>> sender. facebook] <https://www.facebook.com/mumzworld> [image: Image
>> removed by sender. youtube] <https://www.youtube.com/user/MumZworld> [image:
>> Image removed by sender. snapchat]
>> <https://www.snapchat.com/add/mumzworld.com> [image: Image removed by
>> sender. twitter] <https://twitter.com/mumzworld>
>>
>> <https://www.mumzworld.com/en/>
>>
>> <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Thu, May 28, 2020 at 2:41 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> looping in @Jeffin Joy <[email-masked]>
>>
>>
>>
>> Please check. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Thu, May 28, 2020 at 2:39 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> As per the customer, he only received 1 stroller when it was supposed to
>> be 2.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Kindly check in the warehouse and do the needful. The customer has twins
>> and needs it urgently.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>
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>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE