Subject: Re: Wrong Item Delivered - Order No. 600881646
From: Mary Anne Agapito <[email-masked]>
To: Syed Yakoob <[email-masked]>
Cc: Naib Khan <[email-masked]>, Omar Ismail <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 10 Jun 2020 13:15:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi Syed,

The customer is about to give birth and she needs her order urgently.

Please check and advise. The customer wants to be updated today.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jun 9, 2020 at 11:20 AM Syed Yakoob <[email-masked]> wrote:

> Hello Naib,
>
> I couldn't retrieve the CCTV footage for this. @Omar Ismail
> <[email-masked]> can you please check if there is extra inventory
> for this item.
>
> Best Regards,
>
> ᐧ
>
> On Tue, 9 Jun 2020 at 09:34, Naib Khan <[email-masked]> wrote:
>
>> +Mohit Caleb <[email-masked]>  please do the needful.
>>
>> @Mostafa saad <[email-masked]> please arrange collection.
>>
>> Regards.
>> Naib
>>
>>
>> On Tue, 9 Jun 2020 at 09:08, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> Please update on this asap.
>>>
>>> The customer is about to give birth and needs her item urgently.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Mon, 8 Jun 2020 at 18:04, Hyacinth Joyce <[email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> The customer with the above order no. called and informed that she
>>>> received the wrong shipment. The customer is supposed to receive baby items
>>>> but she received a Trunki.
>>>>
>>>>  Please see the below image for your reference.
>>>>
>>>>
>>>> Please note that the customer is about to deliver her baby and she
>>>> wants to receive her items urgently.
>>>>
>>>> Kindly do the needful.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
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