Subject: Re: Missing Item 600787394_1
From: Michael Rolle <[email-masked]>
To: Michaela Manibo <[email-masked]>, Ekta Jesswani <[email-masked]>
Cc: Sujan Raj <[email-masked]>, Alaa Musa <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 10 Jun 2020 17:05:45 +0800
List-Id: <ccteam.mumzworld.com>

Dear Ekta,

No records as Returned for the above issue.

Best Regards,

Michael R.

On Wed, Jun 10, 2020 at 2:28 PM Michaela Manibo <
[email-masked]> wrote:

> @Amir Julkarnain <[email-masked]>
>
> Please help and check if we can issue a store credit for this order.
>
> It has been missing and courier claims delivered but the customer has not
> received it.
>
> Thanks
>
>
>
> On Thu, Jun 4, 2020 at 8:59 AM Michaela Manibo <
> [email-masked]> wrote:
>
>> Hi Ekta and Amir,
>>
>> Please assist as this has been going on for two months. Customer saying
>> she never got this item worth 112.46 AED.
>>
>> Thanks
>>
>>
>>
>> On Wed, Jun 3, 2020 at 8:18 PM Sujan Raj <[email-masked]>
>> wrote:
>>
>>> Hi Michaela,
>>>
>>> Good Evening
>>>
>>> This is two months old case so have a backup  of POD only for a month.
>>>
>>> Anyway, we are checking for this if there any update I will update here.
>>>
>>>
>>> Warm Regards,
>>> Sujan Raj,
>>> Mobile : +971506855826
>>> Email : [email-masked]
>>>
>>>
>>> On Wed, Jun 3, 2020 at 1:36 PM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>>> Team,
>>>>
>>>> Customer is still insisinting and saying that she has not received
>>>> this item.  Please share proof of delivery for the   600787394_1
>>>>
>>>> Thanks
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Jun 3, 2020 at 1:13 PM Sujan Raj <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please note form our end we delivered this order on  *2020-04-04
>>>>> 20:33 *its almost 2 months.
>>>>>
>>>>> Single box received from Mumzworld and delivered to the customer.
>>>>>
>>>>> Warm Regards,
>>>>> Sujan Raj,
>>>>>
>>>>> On Wed, Jun 3, 2020 at 12:58 PM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Team,
>>>>>>
>>>>>> May I know the update on this please?
>>>>>>
>>>>>> The customer is again on chat .
>>>>>>
>>>>>> Please advise.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, May 31, 2020 at 1:20 PM Ekta Jesswani <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Looping @Michael Rolle <[email-masked]>
>>>>>>>
>>>>>>> Can you please check if 600787394_1 was returned to the warehouse?
>>>>>>>
>>>>>>> As per one click system, it was delivered but the customer insists
>>>>>>> she did not receive the item
>>>>>>>
>>>>>>> @Sujan Raj <[email-masked]> Please assist in
>>>>>>> investigating this from your end as well
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> Regards,
>>>>>>> Ekta
>>>>>>>
>>>>>>> On Sun, 31 May 2020 at 12:13, Alaa Musa <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Ekta,
>>>>>>>>
>>>>>>>> Please assist, customer is waiting for an updated, however there is
>>>>>>>> no response.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Alaa
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, 17 May 2020 at 10:50, Duaa Abbas Alaali <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hello,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Can we have an update if the item was delivered as the customer
>>>>>>>>> follow up and ensure that she haven't received it .
>>>>>>>>>
>>>>>>>>>  600787394_1 (Rubie's - Frozen 2-Elsa Classic Dress Sky
>>>>>>>>> Blue-Ombre 3-4Y ),
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Best Regards , *
>>>>>>>>>
>>>>>>>>> *Duaa Alaali *
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> ------------------------------
>>>>>>>>> *From:* Duaa Abbas Alaali
>>>>>>>>> *Sent:* Monday, May 11, 2020 12:45:20 PM
>>>>>>>>> *To:* [email-masked]; [email-masked];
>>>>>>>>> [email-masked]; [email-masked]
>>>>>>>>> *Cc:* [email-masked]
>>>>>>>>> *Subject:* Re: Missing Item 600787394_1
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>  customer is following up, is there any update
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Best Regards , *
>>>>>>>>>
>>>>>>>>> *Duaa Alaali *
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> ------------------------------
>>>>>>>>> *From:* [email-masked] <[email-masked]> on behalf of
>>>>>>>>> Duaa Abbas Alaali <[email-masked]>
>>>>>>>>> *Sent:* Sunday, May 10, 2020 11:28:33 AM
>>>>>>>>> *To:* [email-masked]; [email-masked];
>>>>>>>>> [email-masked]; [email-masked]
>>>>>>>>> *Cc:* [email-masked]
>>>>>>>>> *Subject:* Missing Item 600787394_1
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Good Day Team ,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Customer complains that she didn't receive this shipment 600787394_1
>>>>>>>>> (Rubie's - Frozen 2-Elsa Classic Dress Sky Blue-Ombre 3-4Y ), I
>>>>>>>>> told her that this shipment was delivered to you on the 4th of April but
>>>>>>>>> she insists that she didn't receive it, kindly check from your end.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Best Regards , *
>>>>>>>>>
>>>>>>>>> *Duaa Alaali *
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Regards, *
>>>>>>>
>>>>>>>
>>>>>>>

-- 
*Best Regards,*

*Michael C. Rolle*