Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276
From: Ronald Gaviola <[email-masked]>
To: Amir Julkarnain <[email-masked]>
Cc: Moataz Salah El Din <[email-masked]>, Pavankumar A <[email-masked]>, "ae.mumzworld" <[email-masked]>, Eugene Mugisa <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>, "Kashif Malik (DHL AE)" <[email-masked]>, customer care <[email-masked]>
Date: Wed, 10 Jun 2020 12:52:10 +0400
List-Id: <ccteam.mumzworld.com>

Thanks Amir.

So where is the wrong package sent to this customer 200274868? Is it still
with them? IF so, we can arrange retrieval with DHL and deliver both
packages to the correct consignee

Regards,
Ronald

On Wed, Jun 10, 2020 at 12:37 PM Amir Julkarnain <[email-masked]>
wrote:

> Hello Ronald and Moataz,
>
> I checked on the other order - 200274868, There was a return request for a
> wrong item delivered under the  Incident #1093222. This is indeed a swap
> issue, please check and do the needful.
>
> Best regards
>
> On Wed, 10 Jun 2020 at 10:18, Ronald Gaviola <[email-masked]> wrote:
>
>> Hi Amir,
>>
>> We also need to call this customer 200274868 to check if they received a
>> different item, assuming there was a swap issue between the two orders.
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Wed, Jun 10, 2020 at 9:55 AM Amir Julkarnain <[email-masked]>
>> wrote:
>>
>>> @Ronald Gaviola <[email-masked]> ,
>>>
>>> Exactly, And she is asking for the correct order. Kindly check with DHL
>>> as this might be an error with the driver.
>>>
>>> @Moataz Salah El Din <[email-masked]> , Kindly arrange collection
>>> for the wrong item delivered.
>>>
>>> Best Regards
>>>
>>> On Mon, 8 Jun 2020 at 17:45, Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>>> Amir,
>>>>
>>>> As per my understanding, the customer received another order and not
>>>> the box 2 of 2. The customer on 700231868 has received a package from
>>>> 200274868 .
>>>>
>>>> @Moataz Salah El Din <[email-masked]> - Could you please call
>>>> this customer  700231868 and collect the package 200274868
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Ronald
>>>>
>>>>
>>>> On Sat, Jun 6, 2020 at 9:17 AM Amir Julkarnain <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Ronald,
>>>>>
>>>>> The subject order is correct. but the box 2 of 2 for the same order
>>>>> they received a totally different order.
>>>>>
>>>>> Best regards
>>>>>
>>>>> On Thu, 4 Jun 2020 at 15:49, Ronald Gaviola <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> +Pavankumar A <[email-masked]>
>>>>>>
>>>>>> Please review the QC history. The two awbs might have been swapped
>>>>>> between these two orders.
>>>>>>
>>>>>> @Amir Julkarnain <[email-masked]> - Please advise which of
>>>>>> the two packages is correct? Are you complaining about 200274868 or
>>>>>> 700231868
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>> Ronald
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 4, 2020 at 3:38 PM Amir Julkarnain <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Team,
>>>>>>>
>>>>>>> The above order was packed into 2 boxes. However, 1 box belongs to a
>>>>>>> different customer. Please see below:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Wrong Shipment: 200274868 - 1384880232
>>>>>>>
>>>>>>>
>>>>>>> Please check and do the needful.
>>>>>>>
>>>>>>> Best Regards
>>>>>>>
>>>>>>> --
>>>>>>> *Amir Hussain Julkarnain*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> *Amir Hussain Julkarnain*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>
>>> --
>>> *Amir Hussain Julkarnain*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>
> --
> *Amir Hussain Julkarnain*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>