Subject: Fwd: Tech Support Candidate - Eklavya Ahuja
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Wed, 10 Jun 2020 01:41:27 -0700 (MST)

Hi urvika, 

Please check for English. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	

	
	
			Tech Support Test 
		Name 	Eklavya Ahuja 
E-mail 	[email-masked] 
Phone Number 	(110059) 7289825892 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	New Delhi 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Silaris Pvt Ltd. 	TME 	31st May 	13440 
Previous Employer 2 	Kittu's Fasion House 	TME 	31st Dec 	14000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will check the wifi router and restart that. 
2. Then I again try to open a previous website that is www.ndtv.com. 
3. If the problem persists, I will try to open an other browser To open the website. 
What according to you is difference between Bluetooth and Wifi? 	Both Bluetooth and wifi refer wireless communication through signals. 
The most difference Between Bluetooth and Wifi is that Bluetooth is for short range devices for file transfer while Wifi is for High speed web or internet. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	1. Good customer service means meeting customer expectation while Great customer service refers meeting exceeding all expectation that the user have beyond imagination. 
2. Good customer service, we respond to customer e-mails within 24 hours while great customer service, we respond to customer e-mails within a minute. 
3. We help the customer if the customer irate with the issue and make a smile on the face of customer this refer good customer service If we do extra miles for a customer and having a delightful response to the customer this refers a great customer service. 
4. Good customer service, making good impact on the customer while great customer service which means making Brand Loyalty with the customer. 
What according to you makes you a good candidate for customer service or technical support job? 	To me, customer service means identifying the root of the customer's problem and find a solution that surpass their expectations with depth knowledge of the company's service or product. Making a positive and friendly behavior with the dealing customer. 
On a scale of 1 - 5 please rate your fluency in spoken English 	3