Subject: Re: Missing parts -600840705// SKU: DBT-IF-073-M
From: Mostafa saad <[email-masked]>
To: Omar Ismail <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Eugene Mugisa <[email-masked]>, Clearway Express <[email-masked]>, "Alina D'Souza" <[email-masked]>, Syed Yakoob <[email-masked]>, Mohamed Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, lastmile <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Shady Elgendy <[email-masked]>, Hyacinth Joyce <joyc
Date: Wed, 10 Jun 2020 12:40:46 +0400
List-Id: <ccteam.mumzworld.com>

Hello Sayed

I'm did not receive the missing part

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Mon, Jun 8, 2020 at 3:53 PM Omar Ismail <[email-masked]> wrote:

> Hi Mohit,
>
> Please be informed that we checked for the missing part in the wh, but
> unfortunately couldn't find the same.
>
>
> *Thanks,*
>
> *Omar Ismail | Mumzworld Services*
> *Email: [email-masked] <[email-masked]>*
>
>
>
> On Mon, Jun 8, 2020 at 3:33 PM Mostafa saad <[email-masked]>
> wrote:
>
>> @Clearway Express <[email-masked]>  Please share your feedback
>> for this AWB (  600840705
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Mon, Jun 8, 2020 at 3:19 PM Eugene Mugisa <[email-masked]>
>> wrote:
>>
>>> + @Mostafa saad <[email-masked]>
>>>
>>>
>>>
>>> What happened here?
>>>
>>>
>>>
>>> Best,
>>>
>>> Eugene.
>>>
>>>
>>>
>>> *From:* Alina D'Souza <[email-masked]>
>>> *Sent:* Monday, June 8, 2020 3:01 PM
>>> *To:* Mostafa saad <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>; Syed Yakoob <[email-masked]>; Mohamed Magdy <
>>> [email-masked]>
>>> *Cc:* Ekta Jesswani <[email-masked]>; Mohammad Abdul Naser <
>>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>>> Omar Ismail <[email-masked]>; Mohit Caleb <[email-masked]>;
>>> customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; lastmile <[email-masked]>; Umang
>>> Mehrotra <[email-masked]>; Denmark A <[email-masked]>;
>>> Shady Elgendy <[email-masked]>; Hyacinth Joyce <[email-masked]>;
>>> Anas nazzal <[email-masked]>
>>> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>>>
>>>
>>>
>>> Hi Syed / Eugene,
>>>
>>>
>>>
>>> Could you please confirm if reshipped. Its a while now customer is
>>> complaining.
>>>
>>>
>>>
>>> @Mohamed Magdy <[email-masked]> need your assistance in this
>>> case. The missing part is not yet received and customer is complaining
>>> since 16th May.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Mon, Jun 8, 2020 at 2:36 PM Anas nazzal <[email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Kindly note that the customer called again to complain about the same
>>> issue.
>>>
>>> The customer extremely angry due to fake promises and lack of commitment.
>>>
>>>
>>>
>>> Best regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>> Virus-free. www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>>
>>>
>>> On Sun, Jun 7, 2020 at 8:30 AM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>> Hi Mostafa,
>>>
>>>
>>>
>>> Please arrange a call back to the customer at the soonest, the customer
>>> received an SMS at 8:00 Am, to arrange the delivery
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Jun 6, 2020 at 2:01 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Mostafa,
>>>
>>>
>>>
>>> Please contact the customer on the number given below:
>>>
>>>
>>>
>>> 971 557189240
>>>
>>>
>>>
>>> Thanks again.
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Jun 6, 2020 at 1:59 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Syed,
>>>
>>>
>>>
>>> Thank you for the update.
>>>
>>>
>>>
>>> @lastmile <[email-masked]> @Mostafa saad
>>> <[email-masked]>  - pls reship asap, the customer is calling
>>> again.
>>>
>>>
>>>
>>> I appreciate your support.
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Jun 6, 2020 at 11:11 AM Syed Yakoob <[email-masked]> wrote:
>>>
>>> Hello Mac,
>>>
>>>
>>>
>>> Missing item prepared reship. @Mohammad Abdul Naser
>>> <[email-masked]> @Omar Ismail <[email-masked]> please adjust
>>> inventory for this item.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Sat, 6 Jun 2020 at 11:09, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Syed,
>>>
>>>
>>>
>>> As discussed, please reship the missing parts today as much as possible.
>>>
>>>
>>>
>>> @lastmile <[email-masked]> @Mostafa saad
>>> <[email-masked]> - please share the details of the courier who
>>> will be assigned.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 4, 2020 at 10:30 AM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>> Hello Alina
>>>
>>>
>>>
>>>
>>>
>>> As per our record, we have received on the box from OB team.
>>>
>>>
>>>
>>> Also we were delivered the same to the customer.
>>>
>>>
>>>
>>> POD from Wimo for your reference.
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> Mostafa Saad
>>>
>>> LM Supervisor at Mumzworld
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 4, 2020 at 9:42 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Eugene,
>>>
>>>
>>>
>>> Need your assistance please advise how many boxes we have shipped
>>>
>>>
>>>
>>> Customer received 1 box only. We should have the missing box
>>>
>>>
>>>
>>> @Mohamed Magdy <[email-masked]> Need your assistance on this
>>> case customer is following up since May.
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Thu, Jun 4, 2020 at 9:09 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>> Hi team,
>>>
>>>
>>>
>>> @Mohit Caleb <[email-masked]> do we have an update? The customer
>>> is constantly following up. We need to give an update Today
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Sun, 31 May 2020 at 09:07, Alina D'Souza <[email-masked]> wrote:
>>>
>>> Thanks, Nessy,
>>>
>>>
>>>
>>> @Mohit Caleb <[email-masked]> please advise if the missing box is
>>> with us.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Sun, May 31, 2020 at 9:02 AM Nessy <[email-masked]> wrote:
>>>
>>>
>>>
>>> I replied on this mail.
>>>
>>>
>>>
>>> Please check your spam folder.
>>>
>>>
>>>
>>> Hi Ashley,
>>>
>>>
>>> Could you help me on this.
>>>
>>>
>>>
>>> Hi Alina and team,
>>>
>>>
>>>
>>> IF-073M consist of 2 boxes. I can share you the invoice as we sent you
>>> correct box quantity for sure.
>>>
>>>
>>>
>>> Let me know if you need further assistance. Thank you.
>>>
>>>
>>>
>>>
>>>
>>> Best Regards
>>>
>>>
>>>
>>> NESSY LANDICHO
>>>
>>>
>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>
>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>
>>>
>>>
>>>
>>> <http://www.desertbeat.com/>
>>> <http://www.desertbeat.com/>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Alina D'Souza [mailto:[email-masked]]
>>> *Sent:* Sunday, May 31, 2020 8:54 AM
>>> *To:* Mohit Caleb; Nessy
>>> *Cc:* customer care; Returns.fc; lastmile; Ekta Jesswani; Anas nazzal;
>>> Umang Mehrotra; Denmark A; Veronique Bachmann; Shady Elgendy; Mohamed Magdy
>>> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Please advise if we have the missing piece, if not we will arrange a
>>> replacement
>>>
>>>
>>>
>>> Kindly confirm asap
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Sun, May 31, 2020 at 8:46 AM Anas nazzal <[email-masked]> wrote:
>>>
>>> Dear Mohit
>>>
>>>
>>>
>>> Kindly confirm as the customer called again to follow up.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>> On Sun, May 17, 2020 at 5:28 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Nessy,
>>>
>>>
>>>
>>> As per the customer, there are some missing parts on this item.
>>>
>>>
>>>
>>>
>>> POMUMZ_DXB189506
>>>
>>>
>>>
>>> Please see below:
>>>
>>>
>>>
>>> With regard to my order 600840705, please note that we had order from
>>> ifam the “Marshmallow plus baby room-mint” as per the 1st attached photo
>>> and product desrciption on mumzworld website-rectangular room with two
>>> sides 200cm the other two sides 140cm and height 65cm, it seems that there
>>> are at least 10 rail-pieces.
>>>
>>> However,we received one box with only 4 rail-pieces as per the rest
>>> attached photos.
>>>
>>> Please could you please follow our request and inform us about the
>>> missing parts asap.
>>>
>>> Many thanks in advance,
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Kindly check and do the needful. The wife is about to give birth anytime
>>> soon, and needs it urgently.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> --
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>>> To unsubscribe from this group and stop receiving emails from it, send
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>>> To view this discussion on the web visit
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>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAB_HPgETMVMpdkeSxQXxJt-PajNm6tNEm2xojTWEGmVEVHdK6w%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>> .
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>> *Error! Filename not specified.*
>>>
>>>
>>>
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