Subject: Re: [EXTERNAL] Re: DAMAGE SHIPMENT 8.6.2020 SHIPMENT 1 OF 4 1Z289F8W6755965191
From: Ronald Gaviola <[email-masked]>
To: Samiya Sheikh <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, [email-masked], "Outbound.fc" <[email-masked]>, Alaa Musa <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, lastmile <[email-masked]>, Pavankumar A <[email-masked]>, Rzaldivar <[email-masked]>, [email-masked]
Date: Wed, 10 Jun 2020 11:08:07 +0400
List-Id: <ccteam.mumzworld.com>

+Syed Yakoob <[email-masked]>

Please advise if CC needs to place a new order.

Regards,
Ronald

On Wed, Jun 10, 2020 at 11:04 AM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Customer is following up, please confirm if the new order is placed.
>
> @Ronald Gaviola <[email-masked]> @Syed Yakoob <[email-masked]> please
> assist.
>
> Regards
>
> On Tue, Jun 9, 2020 at 12:00 PM chantelle.cardozo via customer care <
> [email-masked]> wrote:
>
>>
>>
>>
>>
>> Dear Ronald,
>>
>>
>>
>> The below is noted, we will RTS the damaged box and deliver the other 3
>> boxes .
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>   Best Regards
>>
>>
>>
>>
>>
>> *Chantelle Cardozo*
>>
>> Preferred Customer Associate
>>
>>
>>
>> *UPS Gulf LLC *
>>
>> Al Moosa Tower 2, 25 Floor
>>
>> Sheikh Zayed Road, P.O. Box 26026
>>
>> Dubai, United Arab Emirates
>>
>> Tel +971 4 3815278
>>
>> Mobile 00971561770264
>>
>> Fax +971 4 3390835
>>
>> [email-masked]
>>
>>
>>
>> *Existing UPS rates will be revised effective 01 January 2020. For more
>> information on the annual General Rate Increase (GRI) applicable to your
>> account, please contact your Account Manager or call UPS Customer Service
>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>> 29th December 2019. *
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> *Sent:* Tuesday, June 9, 2020 11:06 AM
>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>> Hussain Firoz Miyagamwala <[email-masked]>
>> *Cc:* Mohit Caleb <[email-masked]>; Outbound.fc <
>> [email-masked]>; Alaa Musa <[email-masked]>; Amir
>> Julkarnain <[email-masked]>; Customer Care Team <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; Eugene Mugisa
>> <[email-masked]>; Johannes Jade Pabeca <[email-masked]>;
>> lastmile <[email-masked]>; Pavankumar A <[email-masked]>;
>> Zaldivar Richelle (VLR5DPB) <[email-masked]>
>> *Subject:* Re: [EXTERNAL] Re: DAMAGE SHIPMENT 8.6.2020 SHIPMENT 1 OF 4
>> 1Z289F8W6755965191
>>
>>
>>
>> Chantelle,
>>
>>
>>
>> Please do not forget to send a return pre-alert to Tamer, We already
>> agreed about this before. Please add +Hussain Firoz Miyagamwala
>> <[email-masked]> in copy in all your return pre-alert mail.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Tue, Jun 9, 2020 at 10:41 AM <[email-masked]> wrote:
>>
>>
>>
>> Dear Ronald
>>
>> Thank you for your mail.
>>
>>
>>
>> The below is noted  and will be actioned.
>>
>>
>>
>>
>>
>>
>>
>>    Best Regards
>>
>>
>>
>>
>>
>> *Chantelle Cardozo*
>>
>> Preferred Customer Associate
>>
>>
>>
>> *UPS Gulf LLC *
>>
>> Al Moosa Tower 2, 25 Floor
>>
>> Sheikh Zayed Road, P.O. Box 26026
>>
>> Dubai, United Arab Emirates
>>
>> Tel +971 4 3815278
>>
>> Mobile 00971561770264
>>
>> Fax +971 4 3390835
>>
>> [email-masked]
>>
>>
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> *Sent:* Tuesday, June 9, 2020 9:49 AM
>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>> Mohit Caleb <[email-masked]>; Outbound.fc <[email-masked]
>> >
>> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
>> [email-masked]>; Customer Care Team <[email-masked]>; Ekta
>> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> Johannes Jade Pabeca <[email-masked]>; lastmile <
>> [email-masked]>; Pavankumar A <[email-masked]>;
>> Zaldivar Richelle (VLR5DPB) <[email-masked]>
>> *Subject:* [EXTERNAL] Re: DAMAGE SHIPMENT 8.6.2020 SHIPMENT 1 OF 4
>> 1Z289F8W6755965191
>>
>>
>>
>> CAUTION! This email originated outside of the organization. Please do not
>> open attachments or click links from an unknown or suspicious origin.
>> ------------------------------
>>
>> +Mohit Caleb <[email-masked]> +Outbound.fc
>> <[email-masked]>
>>
>>
>>
>> Please check and investigate, there was internal damage.
>>
>>
>>
>> @[email-masked] <[email-masked]> -
>> Please return to Tamer.
>>
>>
>>
>> @Amir Julkarnain <[email-masked]> - Can we place a new order for
>> the customer?
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Tue, Jun 9, 2020 at 9:39 AM <[email-masked]> wrote:
>>
>>
>>
>> Dear Ronald,
>>
>>
>>
>> Please find below pictures,
>>
>>
>>
>> As per the physical check, it shows the shipment is damaged from inside
>> and the liquid spilled out , which is why the box is wet.
>>
>>
>>
>> Kindly advise if you want us to repack and deliver or should we return
>> it back to 3PL
>>
>>
>>
>> Will wait for your response, thanks in advance
>>
>>
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>>  Chantelle
>>
>>