Subject: Re: BROKEN ITEM SWAP - Order #600877891 / new Order # 600889106 |
From: Syed Yakoob <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, Denmark A <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>
Date: Wed, 10 Jun 2020 08:53:48 +0400
List-Id: <ccteam.mumzworld.com>

Hello Aline,

600889106
Order completely picked/packed. Release for loading. @Mostafa saad
<[email-masked]> FYA

Best Regards,

ᐧ

On Tue, 9 Jun 2020 at 19:35, Alina D'Souza <[email-masked]> wrote:

> Hi Syed,
>
> Please pick and pack new order # 600889106, and kindly handover the item
> to Outbound
>
> @Eugene Mugisa <[email-masked]> @Mostafa saad
> <[email-masked]> Kindly arrange delivery tomorrow and ask our
> driver to collect the old order# 600877891 CRA_AR_RE12578
>
> @Denmark A <[email-masked]> - CRA to update once received.
> Order #600877891
> <https://mumzworldhelp.zendesk.com/agent/tickets/600877891>
>
> Products Details
> Sku :TAS-SPS100
> Name :Spectra Baby - S1 Double Electric Pump - Soft Blue
> Date Placed :2020-06-01 08:32:05
> Date Shipped :2020-06-02 23:21:41
> Qty Ordered :1.0000
> Amount :999.6
> Shipping Country:United Arab Emirates
>
> Return Reason:doesnt_work_or_defective
> Comments :We just received our Spectra S1 breast pump yesterday(Order #
> 600877891). When we opened the pump today, the backflow protector on one of
> the pumps has a connection piece that is broken. See attached picture.
> Could we keep the pump and just have a replacement part delivered? If this
> could happen today or tomorrow we would appreciate it. My wife is in great
> need of this breast pump for her health and the health of our baby.
>
> Regards,
>
> Alina
>