Subject: Re: You Got a Gift Refund- 600866929
From: Anas nazzal <[email-masked]>
To: Fabian Joseph Melder <[email-masked]>
Cc: Sagar Khawani <[email-masked]>, Samiya Sheikh <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Sara Ahmed <[email-masked]>
Date: Tue, 9 Jun 2020 18:48:38 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

KIndly confirm if the code for order 600866929  has been activated.

Best regards
Anas Nazzal

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On Tue, Jun 9, 2020 at 11:59 AM Fabian Joseph Melder <[email-masked]>
wrote:

> Dear Sagar,
>
> Hope all is well,
>
> Please note that there were 3 cases from Mary.
>
> 3872535826502 - SAR 500
> 3354436663771 - AED 110
> 3680677914977 - AED 50
>
> All the code are reactivated and customers can reuse the codes again.
>
>
>
>
>
> Best Regards,
>
> Fabian J Melder
> *Manager **Training & Operations*
>
> T. +971 4 441 8674
> M. +971 50 657 4025
> E. [email-masked]
> SE. [email-masked]
> A.
>
> G06, Loft Offices 3, Entrance B
> Dubai Media City, Dubai - UAE
> P.O. Box 502681
>
> Download the App
> <https://geo.itunes.apple.com/us/app/you-got-a-gift/id1003784085?mt=8&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=iosapp-aarti>
> <https://play.google.com/store/apps/details?id=com.yougotagift.YouGotaGiftApp&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=androidapp-aarti> [image:
> Yougotagift.com]
> <http://yougotagift.com/?utm_source=yougotagift.com&utm_medium=signature&utm_campaign=emaillogo>
>
>
> On Tue, Jun 9, 2020 at 11:50 AM Sagar Khawani <[email-masked]> wrote:
>
>> Fabian
>>
>>
>>
>> Can you provide me with list of voucher which you will cancelled ?
>>
>>
>>
>> *From:* Fabian Joseph Melder <[email-masked]>
>> *Sent:* Monday, June 8, 2020 4:46 PM
>> *To:* Samiya Sheikh <[email-masked]>; Sagar Khawani <
>> [email-masked]>
>> *Cc:* Mary Anne Agapito <[email-masked]>; customer care <
>> [email-masked]>
>> *Subject:* Re: You Got a Gift Refund- 600866929
>>
>>
>>
>> Hi Sagar,
>>
>>
>>
>> Kindly note that Bilal our Head of Finance has requested IT to make all
>> the voucher that recently had orders canceled reactivated as a special case.
>>
>>
>>
>> Give us time till tomorrow morning and all the vouchers we will
>> consolidate them and have it activated so customers can use it for future
>> purchases.
>>
>>
>>
>> Regards,
>>
>> Fabian
>>
>>
>>
>> Get Outlook for Android <https://aka.ms/ghei36>
>> ------------------------------
>>
>> *From:* Samiya Sheikh <[email-masked]>
>> *Sent:* Monday, June 8, 2020 4:42:38 PM
>> *To:* Sagar Khawani <[email-masked]>
>> *Cc:* Mary Anne Agapito <[email-masked]>; customer care <
>> [email-masked]>; Fabian Joseph Melder <[email-masked]>
>> *Subject:* Re: You Got a Gift Refund- 600866929
>>
>>
>>
>> Hi Sagar,,
>>
>>
>>
>> Please confirm if we should create GC to the customer.
>>
>>
>>
>> Regards
>>
>>
>>
>> On Sun, Jun 7, 2020 at 8:57 PM Fabian Joseph Melder <
>> [email-masked]> wrote:
>>
>> Hi Sagar,
>>
>>
>>
>> The code is already redeemed in our system and it will appear in your
>> billing cycle.
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> Fabian J Melder
>> *Manager Training & Operations*
>>
>>
>>
>>
>>
>> T. +971 4 441 8674
>> M. +971 50 657 4025
>> E. [email-masked]
>> SE. [email-masked]
>>
>> A.
>>
>> G06, Loft Offices 3, Entrance B
>> Dubai Media City, Dubai - UAE
>> P.O. Box 502681
>>
>> Download the App
>>
>> <https://geo.itunes.apple.com/us/app/you-got-a-gift/id1003784085?mt=8&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=iosapp-aarti>
>> <https://play.google.com/store/apps/details?id=com.yougotagift.YouGotaGiftApp&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=androidapp-aarti>
>>
>> <http://yougotagift.com/?utm_source=yougotagift.com&utm_medium=signature&utm_campaign=emaillogo>
>>
>>
>>
>>
>>
>>
>>
>> On Wed, Jun 3, 2020 at 3:09 PM Sagar Khawani <[email-masked]> wrote:
>>
>> Fabian
>>
>> Is it redeem in your system and you will pay us?
>>
>> So I arrange for store credit to customer from our end
>>
>> Thx
>>
>> Sagar
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Wednesday, June 3, 2020 2:19 PM
>> *To:* Sagar Khawani <[email-masked]>; Fabian Joseph Melder <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* Re: You Got a Gift Refund- 600866929
>>
>>
>>
>> Hi Sagar and Fabian,
>>
>>
>>
>> Has this already been sorted out?
>>
>>
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, Jun 2, 2020 at 3:46 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Sagar and Fabian,
>>
>>
>>
>> Need your assistance in this case.
>>
>>
>>
>> Kindly reactivate the voucher for 49.91 AED, the payment didn't go
>> through.
>>
>>
>>
>> Here is the voucher number - 3680677914977
>>
>>
>>
>> Hope to hear from you soon. Thank you
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, May 26, 2020 at 9:57 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Fabian,
>>
>>
>>
>> We have a customer who used the GC in her order ( # 600866929 ) with us.
>>
>>
>>
>> Kindly reactivate the amount of AED 49.91 as the order has already been
>> cancelled due to no payment received.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
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