Subject: Re: Wrong item handed to DHL for order 200283453
From: Michaela Manibo <[email-masked]>
To: Ronald Gaviola <[email-masked]>, KSA Lastmile <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: "ae.mumzworld" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Eugene Mugisa <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>
Date: Tue, 9 Jun 2020 18:01:08 +0400
List-Id: <ccteam.mumzworld.com>

Team,

Please advise and check as to when the customer for this  order 200283453  can
receive her correct item|?

Please assist asap

Thanks

On Mon, May 25, 2020 at 9:56 AM Ronald Gaviola <[email-masked]> wrote:

> Pooja,
>
> Please check and investigate. AWB 4891314400 Please confirm what kind of
> package / item that you have.
>
>
>
>
> Regards,
> Ronald
>
>
> On Sun, May 24, 2020 at 11:38 PM Mohammed Ali Naji Almahdi <
> [email-masked]> wrote:
>
>> Dear Ronald,
>>
>> The customer is being asked to pay a separate amount of 13579.46 SAR in
>> order to receive the order, she has already paid the order amount to us.
>>
>> As per the chats with the customer, the item in the shipment is a
>> stroller, she knows this from the shipment contents info that was sent to
>> her.
>>
>> Her order is for a type of cleaning device and not a stroller.
>>
>> The customer cannot accept the shipment under these circumstances and we
>> need to contact with DHL.
>>
>> Kind Regards,
>>
>> Mohammed
>>
>> On Sun, May 24, 2020 at 9:13 AM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>>> Dears,
>>>
>>> AWB is correct as per the destination and consignee's detail. We cannot
>>> consider your assumption of having the wrong items until the package has
>>> reached the customer's hand. Let the customer receive the package and ask
>>> the customer to provide a photo of the package and make sure the Mumzworld
>>> package label and DHL shipping label is clearly visible in the photo. We
>>> shall take this forward from thereon
>>>
>>>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>>
>>> On Sun, May 24, 2020 at 9:51 AM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Ronald,
>>>>
>>>> Please check and update us
>>>>
>>>> On Fri, May 22, 2020 at 6:16 PM Mohammed Ali Naji Almahdi <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear KSA Team,
>>>>>
>>>>> The customer for this order has been following up through the course
>>>>> of a month and has now been notified that she will have to wait until after
>>>>> eid.
>>>>>
>>>>> Could you please contact with the courier and confirm the correct item
>>>>> was handed otherwise the customer will request a refund.
>>>>>
>>>>> If there are any issues please let me know.
>>>>>
>>>>> Kind Regards,
>>>>>
>>>>> Mohammed
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: Mohammed Ali Naji Almahdi <[email-masked]>
>>>>> Date: Fri, May 15, 2020 at 3:35 AM
>>>>> Subject: Wrong item handed to DHL for order 200283453
>>>>> To: Ronald Gaviola <[email-masked]>
>>>>> Cc: Moataz Salah El Din <[email-masked]>, Alaa Musa <
>>>>> [email-masked]>, customer care <[email-masked]>
>>>>>
>>>>>
>>>>> Dear KSA Team,
>>>>>
>>>>> The customer for this order followed up, the price for their order
>>>>> should be 597.27 AED.
>>>>>
>>>>> The customer was contacted by the courier DHL for shipment 4891314400,
>>>>> they are requesting the amount of 13579.46 SAR from her. That amount
>>>>> is higher than what she ordered.
>>>>>
>>>>> Could you please contact with DHL for this order and confirm the
>>>>> correct item was handed to them.
>>>>>
>>>>> If there are any issues please let me know.
>>>>>
>>>>> Kind Regards,
>>>>>
>>>>> Mohammed
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>