Subject: Arabic Language Test - Sharfe Alam
From: Sharfe Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Jun 2020 10:01:02 -0400

| | Foreign Language Screening Test

Name | Sharfe Alam    /  (91) 8139074201    / [email-masked]
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

8pm
So I call up Dominos and order 2 large pizzas (well that effectively 1 pizza, as you're not paying for the other). On an average, it takes about 40 minutes but never exceeds an hour.

9 pm
Pizza not yet delivered. Not a call. Not a correspondence.

9.30 pm
An hour and a half. A Test of patience. I ring them up. Claiming it's Wednesday and a typical rush hour, they apologize, instill a fake will-be-there-in-half-an-hour hope and I give in. (Half an hour delay vs. A free Large pizza ?.. Half an hour delay)

10.15pm
I umm... fall asleep wake up at about 10.15. Realizing it was 45 mins since I called them and more than 2 hours since I placed my order ..... I call 'em up again and am told that my pizza has left and is on its way. 2 mins later I get a call from the delivery guy (Ahhh.. Finally) who asks me if I could collect my order from IIT* (which is about 20 mins away) as the management guys messed up orders ....or place a similar order the next morning. Frustrated, agitated and pissed beyond comprehension.... I blast at the guy harping on the " I shall not be victim to your inefficiency, GET ME MY ORDER NOW".

11.15pm
By now, I was the only person in my home still awake in hope of that pizza.
I get a call from the delivery guy as he tries to locate my address in the labyrinth of dark lampless streets. Even before I guide him, I narrate my misery almost abusing him and his inefficient system. Decibel level: 120.

11.25pm
I collect the order, refraining myself from abusing him anymore. Paid about Rs.600. The guy's apologetic but still has a comforting smile.

11.30pm
*Doorbell*
Delivery Guy : (with an earnest smile) Sir, how is the Pizza ?
Me : Uh.. I haven't tried it yet. It's in the oven.
Delivery Guy : Sir, we're extremely sorry for the inconvenience. Here's the refund. (Hands me the cash I paid him.) Thank you for choosing Dominos Pizza

Well I was simple plain baffled. There was a myriad of a feelings... the joy of the pizza, the joy of the 1 pizza free and then the joy of both pizzas free. But what was killing me was the sorrow, the guilt of shouting and nearly abusing someone who working overtime, just to make ends meet, just to make sure that his customers and not just his loved ones didn't slept hungry.

I wanted to invite the guy in and share a slice of pizza or two with him or at least hug him.. somehow this 11th grader me couldn't gather the courage to do so. Thinking about how easily we disrespect people and look down at people serving us almost made me cry that day.

Lotta people find it pretty exciting to receive a pizza for free ?
Ha.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am best translater in all language especially arabic and English Malayalam
I ompletef my graduation in Kerala as

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”.

For example, let’s say that, historically, your company – and you, as one of its personal “ambassadors” – have been working very hard to keep your customers happy.

While you may think that the sum of these activities, in and of itself, represents “superior” customer service on behalf of you and the company, some of your customers may think otherwise

You have striven to respond to all of their calls in a timely basis; you have arrived at their site within the contracted time in nearly all cases; you have carried the right parts with you to the service call (or have been able to obtain them as quickly as possible once the need has been identified); and you have followed up with a courtesy call whenever there has been time (and even when there has not).

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

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What makes you a great candidate for this customer service rep job in particular?
Customer Service
Human Resources

Question added by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town
Date Posted: 2014/02/26
Upvote (2)
Views (12877) Followers (5)
Write an Answer
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8 Answers
Annie Madriaga
Answer added by Annie Madriaga, Secretary/Receptionist , PATTS College of Aeronautics
6 years ago

It is having an excellent communication and interpersonal skills.

Upvote (4)
Downvote(0) Reply (0)
lamia  alaubaidi
Answer added by lamia alaubaidi, Marketing Manager , Vanguard Management Consultants
6 years ago

work under pressure .
communications skills.
promptitude.
smart.
analytical skills.
flexible .
time management.
stress management.
fast response.
organized.
add to a lot of features which depends on the type of customer service , whether it is direct or by phone etc..., in phone for example he/she needs phone skills, clear & sweet voice , in addition to language skills to manage the issues .

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Delhi is the capital city of India and is regarded as the heart of the nation. The city is popular for its enriched culture and heritage. The city hosts some famous historical monuments and is developing with the passing of time.

The influence of religious diversity can be seen in the city along with the cultural impact of the Mughal, the ancient Indian and the British. There are many beautiful gardens in the city, away from pollution and busy city life that provide opportunities to walk leisurely in the midst of greenery.

The capital city is divided into two sections popularly known as Purani Dilli or Old Delhi and Nayi Dilli or New Delhi. Old Delhi is popular for its ancient culture and monuments along with its overcrowded gastronomical lanes. Let’s have a quick peek into the different aspects of Delhi below

People of all ages can enjoy there as it has something for everyone to compliment their interests. There is nothing like best time to visit this majestic land but the period between mid October to mid March is considered as an ideal time for those who are not familiar with the summers of Rajasthan. It is because the weather remains pleasant at this time.

Traveling to Rajasthan in summers is not recommended as it could be an uncomfortable trip for those hailing from cold countries and states. The temperature in Rajasthan varies from 45°C to 48°C during summer. May and June are considered as the hottest months of Rajasthan. During summer, the days remain extremely hot but the nights remain chilled.

Old Delhi
Mughal Emperor Shahjahan founded Old Delhi in 1639 which was formerly known as Shahjahanabad. Till the end of Mughal dynasty it remained the capital of the Mughals. During ancient times, the city was known for housing exquisitely designed mosques, beautiful gardens, and magnificent mansions of members and nobles of the royal court. Though this part of Delhi has become extremely crowded yet it symbolizes the heart of Delhi.

The Mughals built many palaces and forts in Delhi. The wall city was built by Shah Jahan in between 1638 to 1649, including the Chandni Chowk and the Lal Qila. The original cantonment of Delhi was at Daryaganj which later shifted to Ridge area. Old Delhi had the first wholesale market and the first hardware market was opened in Chawri Bazaar in the year 1840. Then the next wholesale market was opened at Khari Baoli which was of dry fruits, herbs and spices in 1850. Daryaganj also had a Phool Mandi (Flower Market), established in 1869. Though the area is small and densely populated it holds much importance.

The capital of India was shifted to Calcutta post 1857 revolt and after the fall of the Mughal Empire. It remained the capital until 1911. So, Lutyens’ Delhi was developed after the change was declared. It was developed in New Delhi located south-west of Shahjahanabad. Therefore, the Old Delhi was named so and New Delhi was considered as the seat of national government then. In the year 1931, it was officially inaugurated. Some people moved out of the walled city by 1930s as it became congested and areas around the city were getting developed.

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