Subject: Fwd: Phone Call Training
From: Urvika Chaudhary <[email-masked]>
To: Kapish Tiwari <[email-masked]>
Date: Thu, 24 May 2018 14:50:20 +0530 (IST)

Warm Regards, 
Urvika Chaudhary 
Trainer (LDP) 
LiveSalesman.com 
[email-masked] 

From: "Brian Sexton" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Viraat Joshi" <[email-masked]> 
Cc: "maiwenn gouthe" <[email-masked]>, "Jana Garbe" <[email-masked]> 
Sent: Thursday, 24 May, 2018 14:18:49 
Subject: FW: Phone Call Training 

Hi Urvika, 

Jana will be training you on Phone Calls at 3pm India time. Training will last about 1 hour. Viraat will cover you and help the new agents with their cases. 

Training should be delivered to the agents in groups of 5 so we still have coverage on the phone lines for each language. 

Group 1 

Guilherme PT 

Martina IT 

Jose ES 

Caleb FR 

Tasuku JP 

Group 2 

Lucas PT 

Caique PT 

Monica IT 

Natalia ES 

Rosette FR 

Group 3 

Ana Paula PT 

Chiara IT 

Catalina ES 

Jenny ES 

Ginette Fr 

I have attached Jana’s training material to this email. Training the agents should take no longer than 30-40 minutes. We need all three groups to be trained today. I have sent you an example call too as file was too large to send all together. 

Feel free to send the training material to the agents after the training sessions are complete. 

Kind regards, 

Brian Sexton 

Leadership Programme