Subject: FW: Phone Call Training
From: Brian Sexton <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Viraat Joshi <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>, Jana Garbe <[email-masked]>
Date: Thu, 24 May 2018 08:48:49 +0000

Hi Urvika,

Jana will be training you on Phone Calls at 3pm India time. Training will last about 1 hour. Viraat will cover you and help the new agents with their cases.

Training should be delivered to the agents in groups of 5 so we still have coverage on the phone lines for each language.

Group 1
Guilherme PT
Martina IT
Jose ES
Caleb FR
Tasuku JP

Group 2
Lucas PT
Caique PT
Monica IT
Natalia ES
Rosette FR

Group 3
Ana Paula PT
Chiara IT
Catalina ES
Jenny ES
Ginette Fr

I have attached Jana's training material to this email. Training the agents should take no longer than 30-40 minutes. We need all three groups to be trained today. I have sent you an example call too as file was too large to send all together.

Feel free to send the training material to the agents after the training sessions are complete.

Kind regards,
Brian Sexton
Leadership Programme
[viagogologo]