Subject: Re: [Audit Red Flag] - TID 16840914 - Reply does not relate to the query - Ritesh Sinha
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Viraat Joshi <[email-masked]>
Date: Wed, 23 May 2018 13:47:26 +0000

Hi Urvika,

thanks a million for the quick response on coaching!

In case there is a reason for the agent to freetype, what I would advise the agent to do is, to show it to the respective TL to get approval  before sending it and clearly mention it in the CIAN note.

Kind regards,

Jana

________________________________
From: Urvika Chaudhary <[email-masked]>
Sent: Wednesday, May 23, 2018 2:16:30 PM
To: Brian Sexton
Cc: Viraat Joshi; Jana Garbe
Subject: Re: [Audit Red Flag] - TID 16840914 - Reply does not relate to the query - Ritesh Sinha

Hi Brian,

Agent has been advised to stick to the blurbs and avoid free typing.

Thank you for highlighting this.

Warm Regards,
Urvika Chaudhary
Trainer (LDP)
LiveSalesman.com
[X] [email-masked]

________________________________
From: "Brian Sexton" <[email-masked]>
To: "Urvika Chaudhary" <[email-masked]>, "Viraat Joshi" <[email-masked]>
Cc: "Jana Garbe" <[email-masked]>, "maiwenn gouthe" <[email-masked]>
Sent: Tuesday, May 22, 2018 5:46:15 PM
Subject: Fw: [Audit Red Flag] - TID 16840914  - Reply does not relate to the query - Ritesh  Sinha

Hi Urvika, Viraat,

Could you please review this case with Ritesh and confirm once coaching session is done in 48 hours.

Kind regards,

Brian

________________________________
From: Jana Garbe
Sent: 22 May 2018 13:08
To: Brian Sexton
Cc: Maiwenn Gouthe
Subject: [Audit Red Flag] - TID 16840914 - Reply does not relate to the query - Ritesh Sinha

Hi Brian,

I have come across this red flag for the agent for freetyping a response without using blurbs from the blurb tool.

The case is dealing with the Fan ID for the World Cup so we do have two blurbs available to use.

The agent free-typed the response with help of the Fifa World Cup website.

We need to advise the agent now to stick to the blurb tree.

Kind regards,

Jana