Subject: Re: [AUDIT RED FLAG] TID-16425141 / Answer not related to query/ Tanu Tomar
From: Urvika Chaudhary <[email-masked]>
To: Valentina Cante <[email-masked]>
Cc: Viraat Joshi <[email-masked]>, Brian Sexton <[email-masked]>
Date: Wed, 23 May 2018 18:42:44 +0530 (IST)

Hi Valentina, 

Thank you for the above feedback. 

As checked I can see that the agent has replied to the buyer as on 19th april informing them that the tickets purchased are 2 in quantity and are family tickets that allow maximum 5 people. 

Please advise if any other response can be provided for better resolution. 

Warm Regards, 
Urvika Chaudhary 
Trainer (LDP) 
LiveSalesman.com 
[email-masked] 

From: "Valentina Cante" <[email-masked]> 
To: "Viraat Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "maiwenn gouthe" <[email-masked]>, "Brian Sexton" <[email-masked]>, "Robert Cosgrove" <[email-masked]> 
Sent: Tuesday, May 22, 2018 2:23:45 PM 
Subject: [AUDIT RED FLAG] TID-16425141 / Answer not related to query/ Tanu Tomar 

Hi, 
I have come across a red flag for this agent. 
Synopsis: A gent didn't answer to the buyer's query . 
Buyer asked if the tix received are family pack or single tix ,agent replied that the tix are valid on a different name. 

Please confirm within 48 hours that the agent has been coached. 
Thank you. 

Kind Regards, 

Valentina Cante