Subject: FW: LSM Joining Case Test - Hemant Panwar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 21 May 2018 09:35:16 +0000

Can u check if this guy would be ok for VGG?

From: Hemant Panwar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 21 May 2018 at 2:35 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, Office <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Hemant Panwar

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Hemant Panwar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9667012196
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I have chosen Blurb 2 for the following reasons:
1). As per my opinion the major point which makes Blurb 2 prior & better than others is that it has been mentioned in it that the E-tickets coud also be downloaded through internet, It would make the customer feel more comfortable and which would add more value to the customer satisfaction attribute.

2). Also it provide proper details to the customer to fill up the required details for a flawless and timely delivery of physical copy of tickets.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Customer service is the most important discipline of any business. As because customer is the most important stakeholder of any organisation, so it's necessary that the customer should be satisfied with the customer support service. There could be various reason that a customer seek support from the organisation like:
1) Delayed delivery
2) Change/Cancellation of order
3) Any doubt regarding the product
4) Or any other Queries etc.

So for the following reasons there is a customer support service most of the companies provides in today's existing environment.

It helps in making the customer Loyal, Up-selling & Cross selling as well as add value to the business.

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