Subject: Fw: [AUDIT RED FLAG] CID: 14366510 - Answer not related to query - Kunal Rastogi
From: Brian Sexton <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>
Date: Fri, 18 May 2018 08:03:46 +0000

Hi Urvika, Viraat,

Could you please review this with Kunal and confirm once the coaching session has been done within 48 hours.

Kind regards,

Brian

________________________________
From: Robert Cosgrove
Sent: 18 May 2018 08:06
To: Ricardo Fernandes; Brian Sexton
Subject: RE: [AUDIT RED FLAG] CID: 14366510 - Answer not related to query - Kunal Rastogi

@Brian Sexton<mailto:[email-masked]>

From: Ricardo Fernandes
Sent: 17 May 2018 12:32
To: Robert Cosgrove <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>
Subject: [AUDIT RED FLAG] CID: 14366510 - Answer not related to query - Kunal Rastogi
Importance: High

Hi Robert,

I have come across a red flag regarding the agent above.

Synopsis: Buyer emailed saying that she received wrong section - tickets with an attached pic of them.

Agent replied with the blurb "Tickets can have a different face value and name / 00.0 - Face Value & Name on ticket" and "01 - Payment Breakdown".

TIP: Agent should have checked proof sent by buyer.

Please let me know once the agent has been coached (within 48 hours).

Thanks,

Ricardo