Subject: Fw: [AUDIT RED FLAG] CID: 15879706 - Ownership - Catalina Lopez
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Ricardo Fernandes <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Wed, 16 May 2018 09:31:44 +0000

Hi Viraat, Urvika,

Could you please review this case with Catalina and let us know when the coaching session is complete within 48 hours.

Kind regards,

Brian

________________________________
From: Robert Cosgrove
Sent: 16 May 2018 10:29
To: Ricardo Fernandes; Brian Sexton
Subject: RE: [AUDIT RED FLAG] CID: 15879706 - Ownership - Catalina Lopez

@Brian Sexton<mailto:[email-masked]>

From: Ricardo Fernandes
Sent: 16 May 2018 10:22
To: Robert Cosgrove <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>
Subject: [AUDIT RED FLAG] CID: 15879706 - Ownership - Catalina Lopez
Importance: High

Hi Robert,

I have come across a red flag regarding the agent above.

Synopsis: Agent should have follow up the case to the 13/04/2018 due to time zone and then escalated to payment but agent wrap up the case.

Please let me know once the agent has been coached (within 48 hours).

Thank you,

Ricardo