Subject: Fw: Investigation - RAG cases
From: Brian Sexton <[email-masked]>
To: Fatoumata Altmueller <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>, John Meerholz <[email-masked]>
Date: Tue, 15 May 2018 15:15:54 +0000

Hi Fatoumata,

Could you please review this case?

You escalated for a full refund because buyer claimed RAG and provided the attached proof.

But in the proof you can see that the photograph was taken inside the stadium. You should have asked the buyer if they could provide proof of new tickets purchased and called them and said the proof they provided was a photograph taken within the stadium, it shouldn't have been escalated before investigating that.

Kind regards,

Brian