Subject: Fw: [AUDIT RED FLAG] TID16157203- Poonam.Chawla- Ownership
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Sinead Bartley <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Tue, 15 May 2018 09:23:43 +0000

Hi Viraat, Urvika,

Could you please review this red flag with Poonam and let us know when the coaching session is complete within 48 hours.

Kind regards,

Brian

________________________________
From: Sinead Bartley
Sent: 15 May 2018 10:11
To: Brian Sexton; Robert Cosgrove
Subject: [AUDIT RED FLAG] TID16157203- Poonam.Chawla- Ownership

Hi both,

Poonam has received a red flag for ownership. Case not visible on agent dashboard.

-Wrong tickets case; payments returned escalation asking for manual details to process shipping refund

-Requested from buyer

-Two days later wrapped up noting there had been no response

Prior to this Poonam did not seem familiar with payments processed; to be fair, although wrong tickets still would need to be returned if the event had passed this is not mentioned in the workflow.

Regards,

Sinead Bartley

Quality Specialist

Quality, Training & Content

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