Subject: Fwd: [AUDIT RED FLAG] TID: 13669147 - Answer not related to query - Lucas De Araujo
From: Viraat Joshi <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Fri, 4 May 2018 17:28:20 +0530 (IST)

Hi Urvika, 

I know you have given this feedback - can you advise me on this . 

Thanks 

From: "Viraat Joshi" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, 26 April, 2018 12:51:04 
Subject: Fwd: [AUDIT RED FLAG] TID: 13669147 - Answer not related to query - Lucas De Araujo 

From: "robert cosgrove" <[email-masked]> 
To: "Viraat Joshi" <[email-masked]> 
Cc: "Ricardo Fernandes" <[email-masked]> 
Sent: Tuesday, 24 April, 2018 20:38:24 
Subject: FW: [AUDIT RED FLAG] TID: 13669147 - Answer not related to query - Lucas De Araujo 

Hi Viraat, 

Please let us know once this has been addressed, 

Kind regards 

Robert 

From: Ricardo Fernandes 
Sent: 24 April 2018 16:01 
To: Robert Cosgrove <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]> 
Subject: [AUDIT RED FLAG] TID: 13669147 - Answer not related to query - Lucas De Araujo 
Importance: High 

Hi Robert, 

I have come across a red flag regarding the agent above. 

Synopsis: Buyer emailed on the 04/04/2018 asking if her tickets were in sale and agent did not reply to her query instead he sent an email about seller´s query. 

It seems that agent did not read the case history and his CIAN note. 

Tip: Agent should reply to buyer´s query as she was confused. 

Please let me know once the agent has been coached (within 48 hours). 

Thank you, 

Ricardo