Subject: 15729711 - RAG - Buyer not called
From: Brian Sexton <[email-masked]>
To: 'Vijender Sharma' <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Robert Cosgrove <[email-masked]>, John Meerholz <[email-masked]>
Date: Thu, 3 May 2018 08:49:57 +0000

Hi Vijender,

For this case the buyer emailed us, reporting that they were RAG.

Based on your CIAN notes it looks like you did not call them.

Can you please make sure to call buyers when they report a RAG by email.

Can you review this case with Viraat/Urvika.

@virat<mailto:[email-masked]> - what is currently your process for buyers who report RAG and then become non-responsive?

You should be making at least three attempts to call and sending three emails, finishing off with a callback request and then wrapping up if the buyer does not respond.

If you do get a non-responsive buyer and the order is in Pending Requirement for Payment agents should be flagging this with me or Robert so we can Record Success for the seller to be paid.

And if the non-responsive buyer ever does come back to us within the deadline it can be again treated like a normal RAG case.

Kind regards,

Brian