Subject: Flagging {TID: 16438091 - Fan Seller} –Ed Sheeran – 25 days away}
From: Urvika Chaudhary <[email-masked]>
To: Robert Cosgrove <[email-masked]>
Cc: fahmina <[email-masked]>
Date: Wed, 2 May 2018 19:47:33 +0530 (IST)

Hi Rob, 

With reference to TID: 16438091 

Buyer is informing that according to Viagogo's terms and conditions "Buyers are guaranteed to receive valid tickets in time for the event. If a problem arises, Viagogo will step in to provide comparable replacement tickets or a refund" but from the attached letter, Ed sheeran and management have clearly stated that the tickets will be invalid therefore this breaches viagogo's terms and conditions as he will not receive valid tickets. He wants refund of tickets. 

Warm Regards, 
Urvika Chaudhary 
Trainer (LDP) 
LiveSalesman.com 
[email-masked]