Subject: {TID: 16438091 - Fan Seller} –Ed Sheeran – 25 day away}
From: Fahmina Hussain <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Wed, 2 May 2018 19:39:23 +0530 (IST)

Hi, 
Can you please contact seller support regarding Transaction ID:16438091, Fan seller; Event: Ed Sheeran ; 25 days. Buyer is informing that according to Viagogo's terms and conditions "Buyers are guaranteed to receive valid tickets in time for the event. If a problem arises, Viagogo will step in to provide comparable replacement tickets or a refund" but from the attached letter, Ed sheet and management have clearly stated that the tickets will be invalid therefore this breaches viagogo's terms and conditions as he will not receive valid tickets. He wants refund of tickets.