Subject: FW: Outbound call
From: Robert Cosgrove <[email-masked]>
To: 'Viraat Joshi' <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Brian Sexton <[email-masked]>
Date: Thu, 26 Apr 2018 10:19:26 +0000

Hi Guys,

Can this be addressed right away please.

Robert

From: Ricardo Fernandes
Sent: 26 April 2018 11:17
To: Robert Cosgrove <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]>
Subject: Outbound call

Hi Robert,

On the 07/04/2018 Ajay called a buyer using Kunal Rastodi extension.

outbound 6178
6178 0034661502588
Play   Download 7 Apr 2018 11:56:23
7 Apr 2018 11:58:23 0:01:41

The call is in Spanish but he did not say his name and he asked to talk with Felix and buyer said Yes and he asked again to talk with Felix.

I think he did not understand that it was buyer speaking and buyer explained that he has two orders, one of 4 tickets (order ID 16183861) and other with 5 tickets (16184162) but agent seems do not understand.

@Valentina, Can you please check this call?

Kind regards,

Ricardo