Subject: Fw: 16002859 Flight of the Conchords 25/06/2018 17:30:00 _ Wrong escalation to Shipping investigation instead of Returns Team
From: Brian Sexton <[email-masked]>
To: Mohd Sami <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>, Robert Cosgrove <[email-masked]>, Stefan Asiminei <[email-masked]>
Date: Sun, 22 Apr 2018 14:52:37 +0000

Hi Mohd,

Please be aware when you should escalate to returns team and please read the case history.

For above order, you escalated to Shipping Investigation on  16.04.2018 when there is a note from Returns team that tix received in Limerick as Undeliverable.

The note from Stefan clearly states that tickets have been returned to our office in Limerick and that you should escalate to returns team with the buyer's address, full name and phone number.

You should ask the buyer to confirm an address to resend tickets, then escalate to returns accordingly.

@virat<mailto:[email-masked]> @Urvika -<mailto:[email-masked]> please review this case with Mohd and make sure all agents are aware of this process.

Kind Regards,

Brian