Subject: Re: Event Name : Burning Man Festival 2018 - Week Pass View Date : 26/08/2018 14:00 (Local) Transaction ID : 16287298
From: Brian Sexton <[email-masked]>
To: 'Natalia Cabrera Castilla' <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>, Quinton Masawi <[email-masked]>
Date: Sun, 22 Apr 2018 09:20:38 +0000

Hi Natalia,

For this order you didn't follow the process correctly.

The delivery plan is e-tickets so the seller must provide e-tickets.

The seller advised that they have 'will call' ('collect at box office') tickets. We do not allow this so you should have requested to sub the order if the seller could not provide the e-tickets they listed.

In your note is said you checked with FS, who did you check with?

We should not exchange buyer's details with the seller for 'will call' - order should have been subbed.

There were also some unapproved free types in there too.

In future do not approve 'will call' delivery method.

@Urvika <mailto:[email-masked]>  @virat<mailto:[email-masked]> - can you review this case together? And let me know which FS advised Natalia to go ahead with the 'will call'.

Kind regards,

Brian