Subject: Red Flags - Update - 17/4/2018
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Tue, 17 Apr 2018 15:17:46 +0000

Hi Viraat & Urvika,

Going forward for red flags, they will be sent to you both directly and we will be CC'd.

You will need to confirm that the coaching session (review of audit) has been done with the agent.

You will send this confirmation to Sinead or whomever else does the audit.

If you or the agent has a dispute regarding their audit please do not reply to Sinead (or any other Quality team member) directly. Any disputes can be sent to me and I will review.

Kind regards,

Brian