Subject: Fw: 16112347 Roma vs Chievo Power Seller - partial refund offer
From: Brian Sexton <[email-masked]>
To: 'Leonardo Agapito' <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>, Petrisor Parfene <[email-masked]>, Maiwenn Gouthe <[email-masked]>
Date: Mon, 16 Apr 2018 13:20:45 +0000

Hi Leonardo,

For this case of Roma vs Chievo you did not follow the procedure correctly.

The buyer emailed in regarding the face value, they complained because they personalised the tickets for their U14 son and then the tickets was personalised as a concession ticket child which is cheaper than a full priced face value ticket. However tickets were still correct and this could have been solved with the face value blurb.

Also, the buyer's son's name was spelled incorrectly.

Small typos in names, and dates of birth do not affect the validity of the tickets for Italian football.

You should not have offered the buyer a partial refund or voucher for this.

Please be more careful in future and flag anything to FS if you are unsure.

@Urvika<mailto:[email-masked]> / Viraat - please review this case with Leonardo.

Kind regards,

Brian