Subject: TID: 16016687
From: Monica Messina <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: "Virat Dinesh. Joshi" <[email-masked]>
Date: Sat, 10 Mar 2018 16:52:07 +0530 (IST)

Hello Urvika, 

The buyer accepted LMS upgrades as seller did not fulfill. after the concert she complained about the price and we responded with facevalue. She sent then 4 email complaing about various topics so I offered a voucher for 20 pounds as per manual. In her last response she said she feel insulted and that she's broadcasting the situation on social media. 

What should I answer now? 

Thank for the help, 

Monica