Subject: Stopping Seller Payment
From: Brian Sexton <[email-masked]>
To: 'Viraat Joshi' <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: David Lee <[email-masked]>
Date: Thu, 8 Mar 2018 13:29:30 +0000

Hi guys,

It's been reported that not all agents are stopping seller payment when they need to.

If a buyer reports a problem with their tickets, empty envelope, wrong tickets or anything it's vitally important that agents stop seller payment.

Don't be afraid of this action. It is so easy to Record Success again later after your investigation, just email me.

We came across 12 empty envelope orders from one seller that were investigated by Team India and they were all Pending Seller Payment even though the seller sent empty envelopes. Luckily it was noticed in time but we could have lost a lot of money just because agents did not stop seller payment.

Please communicate this to the floor.

Kind regards,

Brian Sexton
Senior Agent
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